InterContinental Melbourne The Rialto is seeking a Reservations Team member to serve as the first point of contact in our guests' journey.
Your day to day
Assisting with inquiries and bookings
Liaising with key departments
Establishing solid relationships with clients
Managing group blocks
Participating in sales initiatives
Displaying exceptional phone and customer service skills
What We Need From You
A passion for delivering warm and welcoming customer service & memorable guest experiences
Amazing communication skills both on the phone & in person
Excellent attention to detail & commitment to high standards
Previous experience with Opera, Infrasys and Microsoft Office Suite is preferred but not essential
Ability to work within the operational hours of our Reservations Team – 8.00am to 6.00pm
You must meet the legal requirements to live & work in Australia
What We Offer
Paid Birthday Leave
Enhanced parental leave program
Proactive paid wellness and mental health days
Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
An immense colleague discounts platform for all your favourite brands and retailers
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