As a Patient Services Officer (Medical Receptionist) at Advara HeartCare, you provide friendly administrative support to staff and clinicians, book and reschedule testing, and liaise with hospital staff and doctors.
Responsibilities
Act as the first point of contact and greet patients on arrival.
Manage patient appointments for multiple specialists across several sites.
Collect patient information while maintaining privacy and accurate data entry.
Handle a large volume of patient telephone enquiries.
Coordinate billing and receipting of accounts for patients, Medicare and DVA.
Communicate with specialists, nurses, cardiac physiologists and peers.
Qualifications
Experience in administration or customer service, ideally in healthcare or aged care.
Strong time‐management and prioritisation skills.
Excellent communication skills with the ability to support patients sensitively.
Confidence in billing/receipting medical accounts; Medicare and DVA experience preferred.
Ability to work independently and as part of a team in a fast‐paced environment.
Preferred Experience
A calm,



skilled attitude and a positive approach to fluctuating workload.
A collaborative mindset and a commitment to continuous improvement.
High attention to detail and comfort with clinical administration software.
Benefits
Help improve patient care and outcomes across Australia.
Access learning and development opportunities in a quick‐growing organisation.
Be heard, valued, and part of something bigger.
You'll Also Enjoy
Working with a nationally respected team of healthcare professionals.
Flexible work arrangements where possible to support work‐life balance.
Performance‐based recognition and support for career progression.
Access to salary packaging and wellbeing initiatives.
Equal Chance Statement
Advara HeartCare is an equal opportunity employer that values the diversity of its people.
We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
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📌 Patient Services Officer Hc Practice Support Victoria (Australia)
🏢 Advara HeartCare
📍 Australia