Role OverviewWe're looking for a motivated IP Voice and UC Engineer to provide L1/L2 technical support for enterprise voice platforms.
The role involves handling day-to-day incidents, following established SOPs, and working under the guidance of senior engineers to develop skills across the full UC and IP Voice technology stack.What You Will DoProvide L1/L2 technical support for IP Voice and UC platformsHandle day-to-day incident queueSupport Inbound voice servicesAssist with IP Voice ActivationPerform IP Voice AssuranceAssist senior engineers during major incidentsWhy It Might Be a FitThe ideal candidate will have a basic understanding of SIP protocol, VoIP concepts, and telephony fundamentals, and exposure to at least one of: Microsoft Teams Phone, Cisco BroadWorks, or similar UC platform.RequirementsBachelor's degree in Computer Science, Information Technology, Telecommunications,



or related field2+ years of experience in IP Voice or telecommunications supportBasic understanding of SIP protocol, VoIP concepts, and telephony fundamentalsExposure to at least one of: Microsoft Teams Phone, Cisco BroadWorks, or similar UC platformFamiliarity with ITIL processes (incident, change, problem management)2+ years in IT/voice/telecommunications support roleBasic understanding of SIP signaling: REGISTER, INVITE, BYE, common response codesExperience using ticketing systems (ServiceNow / Service Central or similar)Basic IP networking: TCP/IP, UDP, DNS, NAT, QoS conceptsGood communication and customer-facing skillsBenefitsIncome Protection InsurancePaid Parental Leave and Volunteer LeaveEmployee Assistance Program (EAP)Versatile working arrangementsHealth Insurance Discount and Well-being ProgramAccess to Fitness and Gym MembershipsSalary packaging and novated leasing
J-*-Ljbffr

📌 Ip Voice Uc Operations Consultant New South Wales
🏢 Infosys
📍 New South Wales