Civica is seeking an experienced qualified to manage high-priority customer escalations and enhance customer relationships.
You will work closely with cross-functional teams to ensure timely resolutions while maintaining high-quality service.The ideal candidate should have robust communication skills and proven experience in escalation management.
The role also offers flexibility to work from home and emphasizes a supportive work setting with opportunities for personal development.
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📌 Critical Escalations Lead Customer Success Melbourne (Australia)
🏢 Civica
📍 Australia
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