About Us
Join us at Cleanaway and contribute to making a sustainable future possible, together.
We transform waste into resources and renewable energy.
When you start to think of waste as a resource, it opens a world of possibilities.
As a high‐growth, ASX‐listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most creative and sustainable waste management company with industry‐leading HSE performance.
We are Australia's largest company in this sector, providing essential services to millions of customers and communities nationally.
The Opportunity
We're on the hunt for a motivated, people‐first Customer Service Officer to join our team in Dandenong.
This is your chance to be the friendly, problem‐solving voice our customers count on — building genuine relationships, smashing through challenges and making a real difference every single day.
What You'll Be Doing
Managing and growing customer relationships through proven strategies that drive retention, satisfaction and sales growth
Handling customer service requests through Salesforce CRM
Achieving first‐call resolution to maximise efficiency and keep customers smiling
Processing pricing queries and escalating for compliance and approval




Investigating, logging and resolving customer complaints to ensure positive outcomes
Monitoring and recording inbound and outbound call and email activity
About You
Previous experience in a customer service or sales role
Proven ability to manage complaints and resolve customer issues effectively
Strong communication and negotiation skills
Calm under pressure and able to thrive in a fast‐paced workplace
Salesforce CRM experience is a bonus — not essential
Intermediate Excel skills
Why join Cleanaway?
Attractive salary package
Career development opportunities
Great company advantages: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!
EEO Statement
We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples.
We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.
Location
Dandenong South VIC Australia
Work Type
Permanent - Full Time
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📌 Customer Service Officer Victoria
🏢 Cleanaway Waste Management
📍 Victoria