Job Description
Delivering an excellent customer experience through the provision of routine service and maintenance to customers.
First time resolution is essential.
Ensure service paperwork and all appropriate documentation is accurate, completed and on time to ensure timely invoicing of customers.
Ensure effective implementation of policies and procedures relating to operations.
Support the Service department through compliance to the work schedule and participation in the call out roster.
Tasks
Communicating with the customer
Advising the customer on potential improvements
Completing the service documentation
Communicating with the Project Manager, Service Coordinator/s and/or Administrators.
Installing electronic instruments and control systems
Adjusting, repairing, and replacing worn and defective parts and wiring
Maintaining machines, equipment and instruments
Examining and testing machines, equipment, instruments and control systems to diagnose faults
Advising users of correct operating procedures to prevent malfunctions.




Applying knowledge of electrical and electronic principles in commissioning and maintaining systems.
Interpreting drawings, training manuals, and instructions in order to perform duties.
About the Candidate
Excellent problem solving, conflict resolution and analysis skills.
Be prepared to learn and actively deliver on an excellent customer experience for our clients.
Solid written and verbal communication skills
Knowledge and Certification of Gallagher and Avigilon - Desired
Knowledge and Certification of integrated security/access systems including Tecom and Concept.
Demonstrated knowledge of IP Networks
Demonstrated knowledge in a range of IP CCTV systems
A team player who professionally interacts and collaborates with colleagues at work.
A positive "can-do" attitude, adaptable and adaptable in a consistently developing workplace.
Current Driver's Licence - Essential
Experience
At least 2 years' experience in similar position., Suitable Certified Trade qualification or equivalent relevant experience
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📌 Electronic Equipment Trades Worker Townsville
🏢 Uworkin
📍 Townsville