1d ago , from Northern Territory Government
The Customer Resolution Specialist investigates and manages complex customers complaints, escalations, Ombudsman complaints, Ministerial enquiries, and other sensitive customer matters across Jacana Energy. The role conducts account investigations, identifies root causes, prepares written responses and reports, analyses trends, and works collaboratively to deliver fair and customer-focused outcomes. The position requires solid analytical, communication, and stakeholder management skills in a quick-paced, regulated setting.
Special Instructions:
Aboriginal applicants will be granted priority consideration for this vacancy.
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📌 Customer Resolution Specialist Darwin
🏢 Jacana Energy
📍 Darwin
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