Greencross Woolloongabba is a leading veterinary clinic dedicated to providing exceptional care for pets and outstanding service to their owners. Our team of passionate professionals is committed to ensuring the health and well‐being of every animal that walks through our doors.
We are looking for a friendly and organized
Customer Care Representative
to join our fast‐paced, exciting environment and be a welcoming face to our clients and their pets.
Responsibilities
Part‐time role across a variety of day shifts, evenings, and weekends
Handling a high volume of inbound calls
Welcoming clients and their pets
Booking and managing appointments
Managing email enquiries
Invoicing and taking payments—including cash and EFTPOS
Processing payments on Vetpay, Zippay, and Afterpay finance platforms
Coordinating with the veterinary team to ensure smooth operations and effective communication
Assisting with administrative tasks and other duties as required
Qualifications




Minimum 2 years' experience in a reception/customer service role
Ability to remain calm under pressure, during busy times, emergency situations, or while dealing with difficult clients
Solid computer literacy skills
Experience with appointment entries, invoicing, and taking payments
Ability to manage your time effectively
Amazing attention to detail
Friendly, warm and qualified phone manner with the ability to converse with a range of different people with compassion and empathy
Robust interpersonal and relationship skills
Flexibility to work a range of shifts and availability during busy peak seasons (Christmas, Easter, school holidays)
If you have a genuine love for animals and a passion for providing excellent customer service, we would love to hear from you! Apply now via the link.
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📌 Customer Care Representative Greencross Woolloongabba Brisbane
🏢 Greencross Vet Hospital
📍 Brisbane