Job no:

Work type:
Part Time
Location:
Rothwell
Categories:
Sales
Part Time
Position
Guaranteed base earnings
Paths for career progression with a trusted national brand
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman Rothwell Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.
In this role you will:
Actively manage Harvey Norman customer repairs & servicing
Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
Run weekly reports for repairs/service jobs as required by the Proprietor
Advise customers of arrival of stock and organise delivery as requested by the Proprietor
Be Health and Safety conscious




What we require:
Experience in (or ability to work in) a customer focused, successful retail business
Experience working in a high volume administration role
Capacity to juggle multiple tasks with a versatile, 'can-do' attitude
Customer service champion with very solid communication and interpersonal skills
Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
Friendly, outgoing, approachable and work well as a team member
Ability to service customers while managing work tasks around their needs
Going above and beyond to provide exceptional customer focused problem solving
Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
What we offer:
Generous staff discounts
Harvey Norman is a strong advocate of career progression with a wide support network for professional development
An setting where good performance is recognised and rewarded
A flexible and positive work environment
Advertised:
13 Jul E. Australia Standard Time
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📌 Customer Service Manager Queensland
🏢 Harvey Norman Global Pty
📍 Queensland