Your mission
Technical Capability:
Assisting with network installations (RJ11, COAX, CAT, Fibre), cabling, and installation of phone equipment
Support Methods:
Telephone, Email and Remote Troubleshooting support to our customers.
Remote Configuration of phone and network devices
Remote Repairs:
Repair and maintenance of phone and network devices
Contractor Management:
Working with and scheduling external contractors and service providers
Logistics:
Organisation of the logistics of recent or defective phone or network components
Service Management:
ServiceNow/Jira Ticket handling, compiling technical information for maintenance, repairs and creating procedures and workflows
Custom In House Software:
Must be willing to learn new software and support our customers through telephone, email or on rare occasion in person visits.
International Cooperation:
Frequent interaction with Telio Group's international teams
Your profile
Software or IT industry experience
: Successfully completed technical training as a phone, cabling or IT technician or comparable technical training with qualified experience in the field of phones, cabling or IT.
Network Technology:
Desirably,



initial industry experience in one of the following areas: CAT5/6, Fibre, Telephone Cables, Cisco Networking, communication, and network technology or similar (Windows Server etc)
Office:
Knowledge of common Microsoft Office applications
Agile or fast‐paced environments:
Experience working in agile development environments where software evolves frequently and training must adapt quickly.
Security:
The selection process will include background screenings, including criminal history checks, and you will have to undergo additional security screening by our customers security teams.
Personality:
Willingness to travel and assemble/repair devices at times.
High willingness to learn, a self‐reliant way of working.
Efficient work organisation and time management.
Customer‐oriented work and professional appearance.
Location: Perth, Australia
Why us?
Skilled challenges, inspiring, diverse tasks
Learning path on new technologies
Multicultural environment
Flexible working hours and home office days
Relaxed atmosphere, steady, supportive international team
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📌 Service Desk Engineer Perth
🏢 Telio Management
📍 Perth