The
prospect
As
the Concierge – Customer Service Officer, you will be the first
point of contact for residents, families, visitors and
stakeholders, creating a warm, welcoming and professional
experience. Based across our residential care homes and
administration environments, you will play a vital role in
supporting the day‑to‑day operations through reception and

administrative services.

Working closely with site leadership, you will ensure smooth

front‑of‑house operations while supporting a range of clerical and

administrative functions. This includes managing communications, coordinating appointments, maintaining records, and assisting with

financial and operational processes.

This role is ideal for someone who thrives in a people-focused
environment, is highly organised, and takes pride in delivering
exceptional customer service. Your ability to multitask, remain
approachable, and maintain attention to detail will be key to

success.

What you’ll bring

Essential:

- At least 2 years previous experience in office

administration

- Demonstrated knowledge of office procedures including cash

handling and data entry

- Computer skills to intermediate level including the use of

MS Office applications

- Demonstrated knowledge of computer hardware and basic

trouble shooting skills

- Demonstrated high level of oral, written and interpersonal

skills

- Ability to work autonomously and as an effective team

member

- Demonstrated customer service skills




- An affinity with older people
- Current NSW drivers licence
- Understanding of WHS, equity and privacy principles

Desirable:

- Tertiary qualification in office

administration

What we

offer:

- Part-Time Position | average 11 hours per week
- Roster Requirement to work - Week 1 - Friday 0630-150 &

Saturday 1500-2230, Week 2 - Saturday 0630-1500

- Opportunity to be the face of a purpose-driven

organisation

- Not for profit salary packaging. Take advantage now and pay

up to $18,550 less tax per year — meaning more money in your
pocket

- Career break schemes, additional purchased leave and

more

- Commitment to on-going professional and career

development

- 24/7 access to mental, physical, social and financial

support via the Life Works app

JOIN US AND BE THE

DIFFERENCE

We encourage Aboriginal and Torres Strait islander people, workers of all abilities, ages and people from culturally and
linguistically diverse backgrounds to apply and join our

community.

Are you keen? Then don’t delay applying. We review applications
as we get them and will close the vacancy once we find the right

person.

Got questions? You can contact *******@warrigal.com.au but
please don’t send applications through email – we can’t accept

them.

If successful, you may be asked to do a medical, National
Criminal History Check or NDIS Worker Screening Check, and provide

references.

Attachments:

- Customer Service Officer PD.pdf

📌 Concierge | Links (Keiraville)
🏢 Warrigal Care
📍 Keiraville