Incident Resolution Analyst

Location: Wollongong

Description

This role is responsible for managing superannuation administration incidents, including validation, remediation, root cause analysis and reporting actions taken to rectify and mitigate reoccurrence of business incidents.

Job Specification

- Apply advanced knowledge of client/fund specific rules and policies and appropriate law in the context of operational systems/processes and policies, to ensure the timely and efficient analysis, rectification and prevention of incidents.
- Work with internal and external stakeholders to ensure the prompt review, rectification and prevention of incidents in accordance with relevant law, internal policies and contractual obligations/service level agreements.
- Conduct incident assessments to understand and document impacts, appropriate rectification plans and ensure execution of such plans to remediate all impacted parties.
- Analysis of data and completion of complex calculations including compensation calculations and where necessary, apply adjustments to member accounts.
- Conduct and document thorough root cause analysis and work with internal and external stakeholders to develop and implement prevention steps to reduce the likelihood of recurrence.
- Ensure internal and external incident reporting are maintained.
- Attend Client Incident meetings as required.

Skills Required





- RG 146 and a deep understanding of the superannuation administration processes, and related obligations.
- Knowledge of the superannuation regulatory environment, taxation rules impacting superannuation, and changes impacting the regulatory and legislative setting.
- The ability to effectively communicate with and manage internal and external stakeholders to achieve required outcomes.
- Strong written and verbal communication, including ability to interact with clients.
- Strong Microsoft Excel skills.
- A curious, open, and growth mindset, with the ability to apply creative and pragmatic approaches to solving problems.

What you will get in return

- A genuinely unique opportunity to be part of an expanding large global business;
- Competitive remuneration commensurate with skills and experience;
- Training and development opportunities

Equal Opportunity Employer

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability.

Any hiring decision are made on the basis of skills, qualifications and experiences.

For more information on our commitment to Corporate Social Responsibility (CSR) please https://www.apexgroup.com/corporate-social-responsibility/

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📌 Incident Resolution Analyst (Wollongong)
🏢 Apex Group
📍 Wollongong