Overview
The Customer Experience Specialist is the front‐line customer service interface for REA Group's customers, consumers and internal stakeholders.
You will join a team passionate about service and loyalty, delivering prompt, professional and empathetic support via phone, email and web chat.
Responsibilities
Resolve customer issues via phone, email and web chat in a timely manner.
Use a variety of systems (Zendesk, Slack, Salesforce) efficiently.
Balance customer demand and multi‐task in a fast‐paced environment.
Collaborate with a high‐performing team to drive performance excellence.
Communicate with colleagues across all levels to influence the best customer outcome.
Proactively identify prospects to innovate and improve the employee and customer experience.
Provide thoughtful feedback to enhance REA products and services.
Qualifications
1+ year of experience in a fast‐paced, customer‐facing environment (e.g., retail, hospitality, contact centre, real estate).
Robust technical proficiency and ability to multitask across multiple systems while on the phone and learn new systems quickly.
Experience in real‐estate roles such as leasing consultant or property manager is highly beneficial.




Demonstrated ability to go above and beyond to deliver service that promotes customer loyalty and advocacy.
Strong analytical, decision‐making and persuasion skills to resolve customer problems promptly.
Resilience, accountability for the customer experience and a continuous improvement mindset.
Growth mindset and enthusiasm for learning.
Benefits
Hybrid and flexible working arrangements.
Versatile leave options including birthday leave and the ability to purchase additional leave.
Flexible parental leave for primary and secondary carers.
Because We Care programme: volunteering leave, community grants, matched payroll giving and a community café that donates all revenue to charity.
Hackdays to bring innovative ideas to life.
Our Commitment to Diversity, Equity, and Inclusion
We are committed to providing a working environment that embraces and values diversity, equity and inclusion.
We believe teams with diverse ideas and experiences are more creative, more effective, and fuel disruptive thinking.
If you have the skills, dedication and enthusiasm to learn but do not necessarily meet every single point on the job description, we encourage you to get in touch.
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📌 Customer Support Consultant New South Wales
🏢 Rea Group
📍 New South Wales