Company Description

Accor's Ibis Sydney Thornleigh is seeking a highly motivated and customer‑focused Front Office Team Leader to oversee daily front desk operations and ensure an exceptional guest experience. This role leads and motivates the front office team, maintains smooth operations, and upholds service excellence.

It offers the opportunity to gain hands‑on experience across the hotel’s different functions and build a foundation for a successful career in hospitality. The environment is a thriving team with a family vibe, encouraging learning, growth, and development.

Job Description

- Work across both Reception and Food & Beverage outlet.
- Supervise, train, and support front office staff to deliver outstanding customer service.
- Oversee daily operations of the reception/front desk area.
- Manage check‑in, check‑out, reservations, and guest inquiries efficiently.
- Handle customer complaints and resolve issues promptly and professionally.
- Monitor staff performance and provide feedback to encourage development.
- Ensure compliance with company policies, health & safety, and operational standards.




- Advocate Accor’s loyalty program (ALL) to non‑members.

Qualifications

- Previous experience in a front office, reception, or customer service supervisory role preferred, but not essential.
- Strong work ethic, positive attitude, and insatiable desire to learn.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Professional appearance and a welcoming personality.
- Ability to handle pressure, multitask, and problem‑solve effectively.
- Flexibility to work shifts including nights, weekends, and holidays as required.
- RSA certification.

What’s In It For You

- ALL Heartist program, employee benefit card with discounted rates worldwide on accommodation and food & beverage.
- Learning programs through the “Learn your Way” Academy platforms, including self‑paced, virtual webinars and face‑to‑face training.
- Chance to become a Heartist and work in an workplace that encourages authenticity, creativity, and enjoyment.

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📌 Front Office Team Leader (Newcastle)
🏢 Accor
📍 Newcastle