Premium Guest Executive – The Star Sydney

Join to apply for the Premium Guest Executive – The Star Sydney role at The Star Entertainment Group.

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia’s premier entertainment hub. The complex, state‑of‑the‑art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts.

With extraordinary dining options – Sokyo, BLACK Bar & Grill, Cucina Porto and our vibrant Sports Bar – we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

As the Premium Guest Executive, you will be reporting directly to the Guest Manager, providing excellent guest service and the ability to develop and maintain key relationships that increase visitation to The Star Sydney.

This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver an exclusive service for our VIP members.

A few of your responsibilities:

- Managing a dedicated Hosting List of Local Platinum & Diamond members
- Meeting individual KPIs regarding sales budget targets and the activation of hosted members
- Maintaining and developing strong interpersonal relationships
- Representing The Star at hosted events and promotions both on and off site
- Managing member local accommodation and restaurant reservations requests

What are we looking for:

- Prior 2+ years Gaming / VIP Host experience




- Previous Sales / Guest Service experience in a fast‑paced environment
- Solid computer, written and verbal communication skills
- Ability to work in a 24/7 environment

About you:

You are a customer‑focused and passionate individual when it comes to providing excellent guest experience. You are an empathetic listener who uses active listening skills to communicate and problem‑solve issues that arise. Your role will be pivotal in shaping the success of our premium guest experience at The Star.

Join us in making a difference.

What we can offer you:

- Free buffet meal with a new menu every day at our Employee Dining Room
- Uniform laundered and ready for you daily on property
- Free transport on Light Rail from Central to The Star
- $10/day parking available on property
- 30% staff discounts across our award‑winning venues on all three of our properties
- Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
- Generous paid leave for primary and secondary carers
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA
- Group‑wide diversity & inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
- Career development, training,



and courses via The Star Academy – limitless career opportunities
- An organisation that values diversity, teamwork and being your best self

Eligibility

Eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that contributes to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender‑diverse applicants may encounter during the recruitment process.

We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well‑being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022‑24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

Seniorities & Employment

Seniority level: Not Applicable

Employment type: Full‑time

Job function & Industries

Job function: Management, Sales, and Customer Service

Industries: Gambling Facilities and Casinos and Hospitality

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📌 Premium Guest Executive - The Star Sydney (Newcastle)
🏢 The Star Entertainment Group
📍 Newcastle