Job Description
Customer Service Representative
Casual & Part Time roles available
Animal Referral Hospital (ARH) Homebush
Homebush West, Sydney NSW
Be the Face of Our Hospital
At ARH Homebush, our Client Services Team is at the heart of everything we do.
Since opening in as New South Wales' first multi-specialist and 24-hour emergency veterinary hospital, we've supported thousands of pets, their families, and referring veterinarians through some of their most challenging moments.
As a Customer Service Representative, you will be one of the first people our clients meet and a critical part of their journey with us.
Your compassion, professionalism, and communication skills will help create a positive experience for every client and patient who walks through our doors.
About The Role
Welcome clients and patients with warmth, empathy, and professionalism
Manage incoming calls,



emails, and enquiries
Coordinate appointments, referrals, and admissions
Support emergency presentations and patient arrivals
Assist with estimates, billing, and payment processing
Communicate effectively with veterinarians, nurses, and support teams
Maintain accurate client records and documentation
Help deliver an exceptional experience throughout every stage of the client journey
About You
You are an experienced customer service qualified who enjoys helping people and thrives in a quick-paced environment.
You will bring
Previous experience in customer service, reception, or client-facing roles
Solid communication and interpersonal skillsine
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📌 Customer Service Representative Arh Homebush Sydney
🏢 The Animal Referral Hospital
📍 Sydney