Omnichannel Service Lead Hybrid, Ai Enabled Cx Melbourne

31 Jul

RACV

Melbourne

31 Jul

RACV

Melbourne

RACV in Noble Park is seeking a digitally minded Omni Services Team Lead to manage real-time digital support across live chat, messaging, social and email.
You will shape RACV's omnichannel strategy and uplift digital capability to enhance member experiences.
You will lead a hands-on team, drive performance through analytics, and partner with stakeholders to implement AI-enabled tools while maintaining a solid risk/compliance mindset.
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📌 Omnichannel Service Lead Hybrid, Ai Enabled Cx Melbourne
🏢 RACV
📍 Melbourne

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