Business Architect (Melbourne)

Talenza is partnering with a well-established organisation to appoint a Business Process Architect to support a major uplift across B2B sales and customer-facing operations. This is a key role focused on process excellence, operating model design, and embedding best-practice ways of working.

You'll work with senior stakeholders across business and technology to review current-state processes, identify gaps, and design a target operating model that supports scalable, measurable performance-particularly across B2B sales motions.
Lead current-state discovery across business processes (workshops, interviews, process mapping).
Design and document target-state processes aligned to strategic outcomes and customer journeys.
Review, design, and support implementation of the operating model (process, roles, governance, decision rights, ways of working).
Bring a clear view of best-practice process design in a B2B sales setting (e.g., lead-to-order, quote-to-cash, service/fulfilment handoffs,



sales operations).
Define process standards, controls, measures/KPIs and continuous improvement mechanisms.
Partner with change, product, delivery and technology teams to ensure process designs are practical, adopted and measurable.
Proven experience as a Business Architect / Senior Process Analyst / Operating Model specialist in complex environments.
Solid capability in process architecture, operating model design, and stakeholder facilitation.
Demonstrated exposure to B2B sales process landscapes (process, governance, tooling alignment).
Telco or Utilities experience is highly desirable (or similarly regulated / large-scale customer operations).
Solid documentation skills (process maps, artefacts, standards) and ability to translate ambiguity into structured outcomes.

If this sounds of interest, please apply via the link below.

📌 Business Architect Melbourne
🏢 Talenza
📍 Melbourne