About The Position
Want to grow your career developing Customer Support outcomes with your excellent customer service over a varied customer base?
Want to work for a well-established and mature Software Development and vendor Company with more than clients?
Do you enjoy supporting and collaboration with team-mates?
We're a friendly bunch.
Option for a Hybrid Work Arrangement: find some flexibility in your working week in consultation with your team (the best of both worlds!)
Where You'd Be Working
Our Support Consultants work in the Brisbane branch for our customers located both locally and globally.
What you'd be doing (your day will look like this)
Our Support Consultants provide first and second level support services to our customers by email, telephone and video, but also at the customers' site.
Our QLD Branch, based in Milton, has an opportunity for a Support Consultant with a background in Pronto Xi or ERP software systems to provide Application Support services covering various Pronto Xi modules.
This busy role will expose you to a large number of businesses across a diverse range of industries.
You enjoy problem solving and troubleshooting.




You get excited about providing the right advice and solution to the customer.
Your current skills and experience will assist you in this role.
Qualifications
Excellent customer service skills.
Understanding of business operational needs.
Superb communication skills are essential – both written and verbal.
Problem solving and issue resolution with attention to detail.
A team player with solid interpersonal skills.
A positive 'can do' attitude and work ethic.
Willingness to undergo a Police Check.
Knowledge of Pronto Xi (not required but advantageous) or similar ERP software.
Additional Requirements
Methodical and analytical thinking.
Demonstrated the motivation to handle the daily challenges of a wide-ranging role.
Diagnostic and problem resolution skills.
Ability to show initiative.
In Return You Will
Earn a salary commensurate with your experience plus a range of employee perks.
Work in a modern and friendly team environment.
Enjoy the support of peers and your management team.
Work in a hybrid work location (WFH and in-office).
J-*-Ljbffr

📌 Support Consultant Qld Queensland
🏢 Pronto Software
📍 Queensland