What you'll do
Manage bookings and service workflow planning.
Ensure quality checks are consistent and issues are caught early.
Keep customers updated with explicit, honest communication.
Coordinate parts, timelines, and handovers with the workshop team.
Drive continuous improvement in service operations.
What you'll do
Manage bookings and service workflow planning.
Ensure quality checks are consistent and issues are caught early.
Keep customers updated with clear, honest communication.
Coordinate parts, timelines, and handovers with the workshop team.
Drive continuous improvement in service operations.
What we're looking for
Strong automotive service operations experience.
Excellent communication and customer handling.
Process discipline and ability to coordinate multiple stakeholders.
Nice to have
Leadership experience in a workshop workplace.
Experience with imports or enthusiast vehicles.
Hiring Process
Phone screen
Discuss operations experience and approach.
On-site interview
Walk through planning and customer communication scenarios.
Offer
Quick decision for a strong fit.
J-*-Ljbffr

📌 Service Manager Workshop & Customer Experience Melbourne
🏢 IKIGAI Motors AU
📍 Melbourne