Job Number

260000O6

Position Title

Branch Manager

Location

Capalaba

Employment Type

Full-time – 40 hours per week – Monday – Friday

About the role

We are seeking an experienced and driven Branch Manager to provide strategic leadership and operational management of our Auto Glass business. This role is responsible for ensuring the successful day‑to‑day management of the RACQ business, delivering outstanding customer service, driving business growth, and achieving key financial and operational targets. As Branch Manager, you will create and deliver value through effective leadership, continuous improvement, compliance management, and a strong focus on profitability. You will play a pivotal role in managing windscreen revenue, gross profit, and EBIT performance while ensuring exceptional service outcomes for customers.

Key Responsibilities

- Provide strategic leadership and management of the Auto Glass business.
- Oversee day‑to‑day RACQ operational activities and service delivery.
- Drive exceptional customer service standards and exceed performance benchmarks.
- Manage branch profitability, including revenue, gross profit, and EBIT targets.
- Lead, coach, and develop team members to achieve business objectives.
- Ensure compliance with relevant legislation, regulations, policies, procedures, and operational standards.
- Foster a culture of continuous quality improvement and operational excellence.
- Monitor and report on key business performance indicators.
- Maintain robust stakeholder relationships and promote a customer‑first culture.

About you

You are a motivated and customer‑focused leader with a proven ability to manage operations, lead teams, and deliver strong commercial outcomes. You thrive in a fast‑paced environment and are passionate about driving performance while maintaining high service standards.

- Demonstrated leadership and people management capabilities.
- Excellent communication and interpersonal skills.




- Strong customer service focus and commitment to delivering outstanding customer experiences.
- Proven ability to manage financial and operational performance.
- Excellent attendance and time management record.
- Flexible approach to working hours to meet business requirements.
- Ability to manage multiple priorities and work effectively under pressure.

Why join RACQ?

RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we’re built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We’re evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you’ll find a flexible, inclusive workplace where everyone is valued, supported and empowered to thrive.

Benefits

- Free RACQ roadside assistance from day one – complimentary RACQ Everyday Roadside Assistance, renewed annually.
- Exclusive employee discounts – access discounts across RACQ products and partner offers including banking, insurance, solar, vehicle care, retail and travel.
- Wellbeing that goes beyond the basics – onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance.

Flexibility that works for real life – our weFLEX approach supports balance, performance and collaboration, whether you’re working from home, the office, or a mix of both.

Successful candidates will be asked to complete background checks to progress their application.

Adjustments & Support

We’re committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to [email protected] for a confidential and supportive conversation or visit http://www.racq.com.au/about/careers/our-recruitment-process.

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📌 EOI Branch Manager - Capalaba (City of Gold Coast)
🏢 Royal Automobile Club Of Queensland
📍 City of Gold Coast