- $70,309 – $80,610 plus 17% superannuation and annual leave loading
- Full‑time, continuing position (On‑Site)
- Macquarie University, Wallumattagal Campus, North Ryde

Be the welcoming first point of contact for our world‑renowned clinical, training and research facility.

The Emotional Health Clinic (EHC) is the public‑facing service of the Lifespan Health and Wellbeing Research Centre at Macquarie University. A world‑renowned clinical treatment, training and research facility, the EHC specialises in understanding and managing anxiety and related mental health disorders across the lifespan.

Each year, the clinic delivers over 8,000 occasions of service to more than 1,000 clients through a suite of externally funded research trials, psychology student placements, and private client services delivered face‑to‑face, via telehealth and through digital health platforms.

As the first point of contact for the public, this role is central to the quality‑of‑service delivery and to the clinic's broader strategy of building clinical and research capacity in emotional, social and cognitive health and wellbeing.

This is a wonderful opportunity to bring your customer service expertise to a purpose‑led environment where your work directly enables people to access the care and support they need.

About the Role

Within this role, you will provide front‑desk reception and customer service that reflects the clinic's high standards. You will help ensure day‑to‑day continuity, consistency in client communication, and effective use of clinician time through the management of appointments and waitlists. Your key responsibilities include:





- Providing front‑desk reception services in line with the clinic's service standards.
- Booking client appointments and maintaining the waitlist through the Practice Management System, escalating issues to clinic management as needed.
- Allocating and matching new clients to suitable psychologists, clinic services or referrals.
- Processing payments and claims in line with the clinic's billing and accounts procedures, including Medicare and health fund processing.
- Preparing and maintaining electronic records and client documentation in line with clinic procedures, the University's privacy management plan and relevant legislation.
- Responding to, or appropriately escalating, queries from clients, staff, visitors and members of the public.
- Maintaining client areas, the kitchenette and utility room, and providing general administrative support for the clinic and its activities.

About You

You are a professional and approachable individual who takes pride in delivering excellent customer service. You bring strong organisational skills, sound judgement, and the ability to handle sensitive matters with care and discretion in a fast‑paced clinical setting.

- Commitment to high‑level customer service delivered in a professional manner, along with excellent interpersonal skills.




- Excellent verbal and written communication skills, with the ability to build rapport and relate to clients.
- Robust organisational skills, including prioritisation and effective time management.
- Demonstrated ability to use initiative and handle sensitive matters appropriately.
- Proficiency in Outlook, Word, Excel and web‑based clinical systems.
- Current or completed undergraduate study in psychology or a similar field, and previous experience in a comparable role (e.g. psychology practice or medical reception). (Desirable)
- Understanding of confidentiality and the psychology Code of Ethics. (Desirable)

Benefits

- Flexible, hybrid work arrangements
- 17% Superannuation
- Subsidised onsite parking options
- Extensive training and professional development programs
- Onsite childcare facilities to support working parents
- Discounted health insurance
- Subsidised membership at our Sport & Aquatic Centre
- Access to an Employee Assistance Program for free and confidential support
- Convenient onsite GP, imaging, and physiotherapy clinics

Pre‑Employment Checks

Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre‑employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role‑required pre‑employment or background checks in a manner satisfactory to the University.

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📌 Receptionist (City of Ryde)
🏢 Macquarie University
📍 City of Ryde