The Data Center Operations Facilitator is responsible on a daily basis for providing administrative support to the Operations team to allow their time to be better devoted to the day-to-day running of the business and to meet SLA’s. The Facilitator supports a campus of data centers across an assigned location with various administrative tasks and ensures the facilities are well maintained.

Key responsibilities:

- Coordinate consistent office management functions across all Data Centers within the assigned campus in line with national standards
- Build positive working relationships with key stakeholders within and outside the business
- Manage stakeholder expectations and juggle conflicting deadlines
- Consider and initiate opportunities for process improvement
- Support the AU Operations Support team to facilitate effective administration and office operating procedures
- Effectively manage and track spend across key budget categories within assigned campus under guidance of AU Operations Support team
- Support the AU Operations Support team with presentation of updates and statistics on campus activities
- Consistently coordinate daily operational procurement requirements across assigned campus
- Consistently coordinate and prepare monthly customer reporting requirements across assigned campus to a high level of attention to detail and within expected timeframes
- Collaborating with technical and administrative stakeholders, internally and externally, to resolve issues and ensure accuracy of customer reports
- Support Data Center Manager with ad hoc reports and projects as required
- Coordinate training activities for local Operations teams across assigned campus
- Provide support on Operations and company wide events across multiple locations when needed
- Proactively resolve or escalation of issues requiring attention




- Champion best practice initiatives across campus to support business strategy (e.g. sustainability)
- Consider opportunities for process improvement
- Embody the Equinix culture daily in all interactions with internal and external customers

Organisational Support Responsibilities

- Managing positive business relationships with key vendors and staff across campus
- Managing purchase orders, receipting and timely payment of invoices associated with office management responsibilities and other key projects
- Proactively share suggestions and feedback on changes required across assigned campus
- General office support such as managing supplies and storage areas, catering orders, courier bookings, and coordinating team events on occasion
- Maintenance of office common areas and equipment
- Assist with documenting procedures from time to time
- Provide relief support to other Data Center Operations Facilitators when required
- Assist with workstation setups and tours for current hires to ensure a smooth transition into the business

Qualifications, key skills and attributes:

- 3 years in an administration role
- Advanced level Microsoft Word and Excel
- Experience in purchase ordering ideal, particularly COUPA system
- Data Centre or IT experience advantageous but not essential
- High level of integrity and respect for confidentiality
- Proactive with the ability to work independently or in a dynamic team environment
- Highly organized and ability to prioritize and manage time effectively
- Ability to work across a range of administrative, project and support activities
- Strong customer and service-delivery focus
- Strong written and verbal communication skills
- Ability to communicate effectively with stakeholders at all levels of seniority
- Self-motivated with a positive, can‑do attitude

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📌 Office Administrator (Australia)
🏢 Nityo Infotech
📍 Australia