We are seeking a skilled and energetic qualified to join our Service Desk Team. This position requires strong communication and analytical skills, along with the ability to work collaboratively across Atturra, vendor, and client teams.

What you’ll be doing

- Provide application and functional support services to clients.
- Translate business needs into functional requirements.
- Assist clients with analysis, troubleshooting, and offer guidance on best practices.
- Contribute to the development of documentation, knowledge base articles, and how-to guides.
- Assist with root cause analysis to address recurring issues and prevent future disruptions.
- Collaborate with senior consultants and managers to maintain high levels of client satisfaction and organisational success.

Working Conditions

- Employment Type – Permanent full time
- Office Location – Brisbane (preferred), Sydney, Melbourne, and Adelaide
- Travel Opportunities – Occasional business travel

Qualifications

- 5+ years of application support for QAD ERP or comparable systems (SAP, Oracle, MS D365, Pronto, NetSuite, etc.)
- Previous manufacturing sector or experience supporting manufacturing modules, with knowledge of processes, scheduling & planning tools, production orders, BoM, and routing.
- Experience in a Help Desk environment, with demonstrated ability to effectively manage competing priorities is advantageous.
- Demonstrated alignment with the company’s core values.
- Proven analytical, problem-solving, and time management abilities.
- Strong written and verbal communication skills, with the capability to engage both technical and non-technical stakeholders.
- A commitment to continuous learning and personal development.




- Demonstrated capacity to adapt and perform efficiently within a rapid-paced, solution-driven environment.
- Dedicated to delivering outstanding client experiences.

Benefits

- Employee benefits, recognition, and wellbeing platform
- Career growth via succession planning, internal promotions, and mentorship opportunities
- Ongoing investment in professional development through industry and technology certifications, and study assistance
- Mental health support through our Employee Assistance Program
- Support for family and caring responsibilities, including paid parental leave
- Employee referral program, with monetary incentives offered

Diversity, Equity, and Inclusion

At Atturra, we are committed to addressing the digital skills gap and championing diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds—including Veterans, Aboriginal and Torres Strait Islander people, people with disability, members of the LGBTQI+ community, culturally diverse individuals, and other underrepresented groups.

We are proud to be recognised as a Veteran Friendly Employer under the Department of Veterans’ Affairs Veteran Employment Commitment (VEC). Atturra is dedicated to supporting Australia’s veteran community by enhancing recruitment, support, retention, and leadership opportunities. Our goal is to ensure veterans build meaningful and impactful careers with us.

This document is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be a comprehensive list of all responsibilities, key accountabilities, and skills of persons so classified. Management reserves the right to add or change the job and relevant percentage of accountabilities as required, in its sole discretion.

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📌 Application Support Consultant - ERP (Brisbane City)
🏢 Atturra
📍 Brisbane City