Service Manager- Healing and Recovery Service

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

- Full-Time, Permanent Position
- Classification: SCHADSLevel 6 with a salary range of$115,458 - $120,556per annum + Superannuation
- Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
- Location: Darwin, NT 0800

About your new role

The Healing and Recovery Service is an aftercare program delivered by Neami in Partnership with Danila Dilba Health service.

Danila Dilba Health Service is an Aboriginal community-controlled organisation providing culturally-appropriate, comprehensive primary health care and community services to Biluru (Aboriginal and Torres Strait Islander) people in the Yilli Rreung (greater Darwin) region of the Northern Territory.

The Service Manager is responsible for the overall management and development of the Program. The Service Manager will work collaboratively with Danila Dilba Health Service and partners to develop and improve the overall service response to consumers. The Manager will also undertake a key role in service development, including ongoing evaluation and review of service outcomes. The Service Manager works closely with the Senior Manager Operations to support the management and operation of the Program

The service provides healing and recovery for people (and their families) following a suicide attempt or experiences of distress and/or suicidal crisis.



The service is non-clinical and provides psychosocial support and care coordination to people aged 15 years and over in the Greater Darwin area.

Values

Together with our vision and purpose, our values define who we are and guide the way we operate. They are fundamental to our identity, and we align all our actions with them.

- Connecting
- Learning
- Belonging

What you will bring to the role

- Formal tertiary qualification in a related field and/or experience working in a relevant setting.
- Demonstrated ability to motivate and empower team members through coaching and mentoring.
- Ability to establish respectful professional relationships that have explicit boundaries with consumers, staff and partner organisations
- Strong emotional resilience including the ability to sit with discomfort, distress and people in crisis.
- Proven ability to work autonomously with minimal supervision and to prioritise multiple tasks to meet conflicting deadlines
- Experience working within program speciality
- Strong computer literacy and written communication skills
- A sound understanding of suicide and suicidality, risk factors and experience in working with people experiencing suicidality
- Demonstrated understanding of the value of, and integration of Lived Experience in Suicide Prevention and Mental Health
- Experience in a similar leadership/managerial role
- Experience in providing psychosocial support
- Experience working closely with, or within the Aboriginal community-controlled sector





What the role requires

- National Criminal History Check (police check) – disclosable outcomes considered
- Current Working with Children Check
- A valid driver’s licence

What will Neami offer

- Generous leave entitlements including Gratis Leave, Wellness Leave and Parental Leave
- Optional monthly Accrued Day Off (ADO)
- 17.5% Annual Leave Loading
- Flexible work arrangements are available for maintaining your work-life balance
- Professional development through regular practice development sessions and coaching with your supervisor
- Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
- Fitness Passport membership to support your health and wellbeing (available in most States/Territories and subject to minimum working hours and/or length of service)
- Employee Assistance Program (EAP) through TELUS -providing holistic health and wellness supports and resources to Neami staff and their immediate family

Applications Close: 6th August 2026

Be Yourself

Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people.

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📌 Service Manager (Australia)
🏢 Neami National
📍 Australia