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Are you apersonablemedical receptionist looking to make a meaningful impact in a unique primary healthcare setting? This is a fantastic opportunity to provide vital clerical and administrative support to clinical staff in amultidisciplinarysetting.

What’son offer

- Work-life balance– predictable hours, finish on time, Christmas & New Year Leave
- Secure, respectful environment– professional, health focused patient cohort
- Collaborative team– feel valued and supported in a multidisciplinary team
- No financial transactions– focus on clerical and administrative support only
- Civilian role –be part of the mission without wearing the uniform
- Practicalperks– free parking and uniforms
- Wellbeing support– mental health resources and lifestyle discounts

About the Health Centre

Home to the Department of Defence Headquarters, Airforce Headquarters and Australian Defence Force Academy (ADFA) which is a tri-service military academy. The Health Centre opened mid-2022 and is a large facility. It services approximately 7000 military personnel, including trainee officers from both ADFA and Royal Military College. There is a 24-bed low dependency ward which operates 24/7. Services provided include primary medical, aviation & underwater medical, nursing, dental, mental health, pharmaceutical and physiotherapy. Defence Force Recruitment for medical officers is in addition to health centre roles. Standard hours of operation are generally 0800-1600 Monday to Friday (depending on role requirements and specific craft groups required for weekend and on-call shifts).

This role is primarily Monday to Friday (day shift)



within a multidisciplinary healthcare team.

After-hours,weekendand on-call shifts may be required depending on role requirements and base location.

Whatyou’lldo

- Keep the clinic running smoothly by providing fast,accurate, and professional clerical and administrative support to health staff and patients.
- Manage electronic and hard copy health records and datain accordance with Defence policies, privacy requirements, and compliance standards.
- Coordinate appointments and liaise effectively with internal and external health service providers to support continuity of care andtimelyaccess to patient information.
- Prepare reports, update health and personnel management systems, andassistwith auditing activities to support operational and compliance requirements.
- Support day-to-day clinic operations through filing, mail distribution, photocopying, ordering stationery and stores, and processing supply requests.

What you bring

- Minimum of 1 year of full-time (or part-time equivalent) experience in an administrative role.(Medical setting highlydesirable)
- Completion of a medical terminology course from a Registered Training Organisation (RTO),or willingness to complete
- Strong oral and written communication skills, with the ability to work effectively within a multidisciplinary team.
- Sound computer literacy and experience with electronic health record systems highly regarded.

Who we are

Serco supports governments by delivering essential services across defence, health, justice, maritime and community services.

Through our partnership with Bupa, we provide integrated on-base healthcare to Australian Defence Force personnel across 45+ locations.

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📌 Medical Receptionist (Australia)
🏢 Serco Canada
📍 Australia