Clinic Manager – Multi-Site Cosmetic Aesthetics

Luxe Lips | Melbourne, VIC | Full-time

Job Summary

Join Luxe Lips as our Clinic Manager and play a key leadership role in shaping the people, standards and client experience across our growing Melbourne clinic group.

This is a highly client-facing, hands-on leadership position for someone who loves building confident teams, creating calm and polished clinic environments, and delivering exceptional experiences from first enquiry through to follow-up care.

You will work closely with our senior nurse clinic managers, nurses, doctors, dermal clinicians, front office teams and senior leadership to strengthen team culture, improve daily operations and ensure every Luxe Lips clinic delivers a consistently high standard of care, professionalism and service.

For the right person, this role offers more than day-to-day clinic management. It is an opportunity to influence how our clinics operate, how our teams are supported and how our client experience is delivered as Luxe Lips continues to grow.

About the Role

As Clinic Manager at Luxe Lips, you will lead the day-to-day operations, team performance and client experience across our Melbourne clinics.

You will play a central role in creating an environment where our people feel explicit on expectations, supported in their development and proud of the experience they deliver every day.

At Luxe Lips, we believe exceptional client experiences are created through thoughtful communication, consistent standards, beautiful clinic presentation, efficient workflows and a team that genuinely cares.

You will work closely with the senior leadership team, with regular communication, clear priorities and support to implement meaningful operational improvements.

As Luxe Lips continues to grow, this role will help create the structure, standards and team rhythm needed for our next stage.

Key Responsibilities

- Lead, coach, mentor and develop a high-performing team across clinical, front office and administrative functions.

- Oversee daily clinic operations, ensuring smooth workflows, efficient appointment flow and consistent service standards.

- Create and maintain an exceptional client experience from first enquiry through to consultation, treatment and follow-up.

- Support clinicians and front office teams to deliver a calm, polished and professional experience at every client touchpoint.

- Manage recruitment, onboarding, rostering, attendance, performance conversations and ongoing team development.

- Drive operational, financial and commercial performance through clear planning, reporting and accountability.

- Monitor key business metrics including bookings, rebooking, conversion, utilisation, labour, revenue, stock control and client retention.

- Maintain high standards across clinic presentation, communication, compliance, documentation and operational processes.

- Manage client concerns and escalations with empathy, discretion, sound judgement and appropriate documentation.

- Identify gaps in systems, service delivery or team performance and implement practical improvements.

- Foster a positive, collaborative and accountable team culture across multiple locations.

- Work closely with senior leadership to translate the Luxe Lips vision into clear standards, expectations and daily execution.

- Support campaigns, promotions and clinic growth in collaboration with clinical, operations and marketing teams.

- Ensure policies, procedures, consent processes and clinical administration requirements are followed.

- Provide clear reporting,



insights and recommendations to senior leadership.

About You

You are a confident, organised and people-focused leader who takes ownership and leads by example.

You thrive in premium client-service environments and understand that exceptional care, strong team culture and commercial performance go hand in hand. You notice the details that shape a client’s experience: how they are greeted, how they are guided through their appointment, how the clinic feels, how concerns are followed up and whether the team delivers consistently.

You are warm and approachable, but also confident setting expectations, addressing performance issues and holding people accountable. You remain calm under pressure, communicate clearly and take pride in creating an environment where clients and team members feel supported.

An outstanding Luxe Lips Clinic Manager is someone who inspires people, protects the client experience, builds systems that scale and takes ownership of delivering strong operational and commercial outcomes every day.

Ideally, You Will Have

- Previous Clinic Management, Practice Management, Area Management, Client Experience Management or Senior Operations Management experience.

- Experience within cosmetic aesthetics, medical, dental, allied health, beauty, wellness, luxury retail, hospitality or another premium client-service environment.

- Strong client service and client experience expertise.

- Demonstrated leadership, coaching and people development skills.

- Excellent organisational skills with strong attention to detail.

- Commercial and financial awareness with the ability to interpret and act on business performance.

- Confidence working with clinic KPIs, reporting tools, booking systems and CRMs.

- Experience managing rosters, workflows, stock, suppliers and day-to-day clinic operations.

- Outstanding written and verbal communication skills.

- The ability to manage sensitive client concerns professionally, calmly and compassionately.

- A polished, professional presentation style.

- A calm, solutions-focused approach under pressure.

- High levels of accountability, integrity and professionalism.

- A continuous improvement mindset with a passion for building high-performing teams.

- The ability to travel between Luxe Lips clinic locations.

Experience in a multi-site business or regulated healthcare environment will be highly regarded. A clinical qualification is not required.

Salary & Benefits

- Full-time position.

- Competitive salary package, depending on experience.

- Genuine opportunity to influence systems, standards and team culture across a growing clinic group.

- Close working relationship with the senior leadership team.

- Supportive, people-first culture where team members feel valued and supported.

- National and international training to support your professional growth.

- Career progression opportunities within a growing Melbourne cosmetic aesthetics brand.

- Beautiful, premium clinic environments.

- Opportunity to lead meaningful improvements across client experience, operations and team performance.

Why Luxe Lips?

At Luxe Lips, our people are at the heart of everything we do.





We believe extraordinary client experiences begin with supported, confident and genuinely cared-for team members. That is why we invest in thoughtful leadership, ongoing learning and a workplace culture where people feel valued, respected and set up to succeed.

This is an opportunity to step into a meaningful leadership role within a growing Melbourne cosmetic aesthetics brand. You will have the chance to shape clinic standards, strengthen team culture and create the systems that help our people deliver a consistently elevated client experience.

You will work closely with the senior leadership team, with the chance to influence how our clinics operate as the business continues to grow.

For the right person, this role offers more than day-to-day clinic management. It is a chance to lead people, raise standards, improve the client journey and make a visible impact across the Luxe Lips group.

Our Values

Our values guide how we lead, communicate, make decisions and care for our clients.

Unequivocal Excellence

We hold ourselves to consistently high standards across every part of the clinic experience.

We take pride in the details, from presentation and communication to systems, follow-up and team performance.

We look for opportunities to improve the way we work, support our teams and care for our clients.

Client-Centric

We place the client experience at the centre of every decision.

We consider how each interaction feels from the client’s perspective, from first enquiry through to follow-up care.

We listen carefully, communicate clearly and aim to make every client feel welcomed, respected and supported.

Compassion

We approach clients and teammates with care, empathy and understanding.

We recognise that clients may feel nervous, uncertain or sensitive when discussing aesthetic treatments.

We manage concerns with patience, discretion and genuine care.

We support our team members with kindness while still maintaining clear standards and accountability.

Honesty & Transparency

We communicate clearly and respectfully with clients, teammates and senior leadership.

We set realistic expectations and ensure clients feel properly informed before making decisions.

We address issues early rather than avoiding difficult conversations.

We provide accurate reporting, clear feedback and practical recommendations.

Professionalism

We represent Luxe Lips with maturity, discretion and pride.

We maintain a polished, respectful and calm presence in every clinic interaction.

We protect client confidence and uphold high standards of communication, presentation and conduct.

We lead by example and create an environment where the team knows what is expected and feels supported to perform at its best.

How to Apply

If you are an experienced leader who is passionate about building high-performing teams, delivering exceptional client experiences and driving operational excellence, we would love to hear from you.

Please submit your application with your current résumé and up-to-date contact details.

We would also love to hear briefly about:

- Why you are interested in joining Luxe Lips.

- The size and type of team you have previously managed.

- An example of how you have improved a client experience, service standard or operational process.

- Your availability and preferred commencement date.

As part of our standard recruitment process, preferred candidates may be required to undergo a Nationally Coordinated Criminal History Check.

Company Overview

Please visit the Luxe Lips website for more information:
https://luxelips.com.au/

📌 Clinic Manager (Camberwell)
🏢 Luxe Lips
📍 Camberwell