Job Family Group: Operations Group

Role Summary The EV Operations – Service & Field Delivery Advisor leads day‑to‑day EV charging network operations across bp pulse ANZ, ensuring safe, compliant execution and consistent site standards.

The role is accountable for network uptime, driving rapid incident response, recovery performance, and operational reliability. It manages field operations, maintenance delivery, and contractor coordination, ensuring effective asset management and SLA performance. The role leads incident and reporting with strong escalation and closure discipline, while providing frontline operational insights to reduce repeat faults and continuously improve network performance and customer experience.

Key Accountabilities

- Own day‑to‑day operations and operational delivery across ANZ, ensuring safe, compliant execution of all site and field activities.
- Drive network uptime and reliability, with accountability for rapid incident response, issue resolution, and recovery performance.
- Lead incident management and operational reporting, maintaining robust closure discipline and clear escalation pathways.
- Implement maintenance and asset management programmes, including contractor coordination and preventive maintenance delivery.
- Provide frontline operational insight on network performance, identifying recurring issues and contributing to fault reduction and continuous improvement.

Essential Education

University degree in business, economics, engineering, or equivalent discipline.

Essential Experience

- Proven experience in operations or service delivery roles within infrastructure‑heavy environments (EV, energy, telecoms, transport or similar), managing multi‑site networks.
- Proven experience running live operations, including real‑time monitoring, incident management, and driving uptime/reliability outcomes.
- Hands‑on background in field operations and maintenance delivery,



including managing third‑party contractors, implementing preventive maintenance, and improving asset performance.
- Demonstrated experience in safety‑critical environments (HSSE) with strong understanding of compliance, risk management, and safe site operations.
- Strong operational and analytical capability, able to interpret network performance data (faults, uptime, incidents) and translate it into actions that reduce repeat issues and improve reliability.

Desirable Criteria

- Experience and passion for EVs and the energy transition.
- Experience working with external partners (such as customers & suppliers to bp).
- Demonstration of bp’s ‘Who we are’ values.

Benefits

- A company culture where we respect our diverse and unified teams, and where fun and the attitude of giving back to our environment are highly valued.
- Possibility to join our social communities and networks.
- Learning opportunities and other development opportunities to craft your career path.
- Life and health insurance, medical care package, and many other benefits.

Other Information

Travel Requirement: Up to 10% travel should be expected with this role.

Relocation Assistance: This role is not eligible for relocation.

Remote Type: This position is a hybrid of office/remote working.

Skills

- Maintenance Planning and Scheduling
- Operations Readiness Planning
- Operations Turnaround Coordinating and Preparation
- Site Operating Procedure Development
- Turnaround Common Process, Planning, Pre‑Start‑Up Assurance, Scheduling, Scoping, and Work Packaging

Legal Disclaimer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, sexual orientation, age, marital status, socioeconomic status, neurodiversity, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process.

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📌 EV Operations - Service & Field Delivery Advisor (Australia)
🏢 BP
📍 Australia