Founded in 1952, Paspaley is renowned for crafting the world’s finest South Sea Pearl jewellery and is recognised as the industry leader in South Sea Pearl production with a well-established luxury jewellery business and boutiques located nationally.

Key ResponsibilitiesProduction Coordination

- Coordinate service jobs, repairs, special orders, and internal requests from initiation through to completion.
- Act as the central point of communication between the workshop, customer service, and retail teams to ensure accurate order fulfilment and timely delivery.
- Monitor production schedules and service timelines to meet agreed targets, escalating issues promptly to ensure resolution.

Logistics & Shipments

- Prepare and coordinate both domestic and international shipments.
- Collaborate with procurement and supply chain teams to align production schedules with supplier lead times.
- Manage logistics documentation, including purchase orders, consignments, and invoices, in line with internal procedures.

Stakeholder Engagement & Reporting

- Build and maintain robust working relationships with Suppliers, Production Planning, Retail Operations, and Project Management teams.
- Prepare and deliver reports on service volumes, turnaround times, workflow efficiency,



and other operational metrics.
- Identify and assist in resolving cross-functional bottlenecks that impact service delivery or production outcomes.

Team & Workflow Coordination

- Assist in planning and coordinating daily operations, including effective workload distribution.
- Support onboarding of new team members and maintain consistent knowledge, processes, and best practices across the workshop.
- Promote cross-training initiatives to enhance team capability and flexibility.

It is essential that you have:

- Proven high-level communication skills including verbal and written.
- Good time management and organisational skills and the ability to prioritise conflicting deadlines.
- The ability to work under pressure and effectively adjust to changing situations.
- Very high level of accuracy and attention to detail.
- The ability to maintain strong, productive working relationships with all stakeholders.
- Excellent Microsoft Office skills, particularly Word and Excel.

Candidates MUST have a current Australian drivers’ licence and be an Australian Citizen or have permanent work rights in Australia.

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📌 Service & Workshop Officer (Australia)
🏢 Paspaley Pearls
📍 Australia