Direct message the job poster from Rodin Business Solutions

We are seeking an experienced technician to join our Help Desk technical team. Reporting to the Service Delivery Manager, the candidate will need strong interpersonal skills, and will utilize the latest MSP tools available and work with members of your team, while providing excellent support to customers. You will be trained and have exposure to a large number of technologies and products.

Role Requirements

- Expert problem-solving skills.
- Expert knowledge of supporting Windows Desktop operating systems (7-11).
- Good knowledge of managing Windows Server operating systems ).
- Expert knowledge of managing Active Directory user accounts and groups.
- Good knowledge of managing user accounts on Microsoft Exchange systems (Exchange Online/On-Premises ).
- Good knowledge of managing Office 365 tenants.
- Experience in network concepts and managing network equipment such as switches, firewalls, wireless access points, etc.
- Experience in Backup and Disaster Recovery Systems.
- The ability to handle escalation scenarios and manage customer expectations.
- Good presentation, communication and phone skills.

About you

- Will have a minimum of 4 years technical experience working for a Managed Service Provider or similar role.
- Will have relevant technical qualifications or equivalent experience and skill.




- Will take pride in the quality of their work and be able to demonstrate a high level of performance in prior technical roles.
- Be reliable, punctual, well organised and presented.
- Has desire to work within a growing business and be rewarded for their success.
- Experience in MSP tools preferred but not required.
- A valid NSW driver's license and your own roadworthy vehicle
- Exceptional communication
- Exceptional attention to detail, time management skills
- Ability to work autonomously and within a team
- Eager to continuously grow and improve technical skills
- Self motivated and able to work as part of a team

Benefits

- 40 hours per week (8-hour shifts) Monday to Friday+ paid overtime/after hours Flexibility to work from home at agreed times
- An attractive salary package tied to ability and performance
- Opportunity to be part of the company quarterly bonus rewards program
- A company mobile phone & laptop
- Professional development assistance - ongoing training around and industry certifications Exposure to a multitude of sites and network environments/technologies within SME, Enterprise
- Great team environment and culture
- Work-life balance flexibility (WFH, office, client sites)
- Employee mentoring program
- Maternity leave/Parental leave

Seniority level

- Associate

Employment type

- Full time

Job function

- Information Technology and Engineering

Industries

- IT Services and IT Consulting

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📌 MSP Technical Support Level 2/3 (City of Parramatta Council)
🏢 RODIN Business Solutions
📍 City of Parramatta Council