Greencross Woolloongabba is a leading veterinary clinic dedicated to providing exceptional care for pets and outstanding service to their owners. Our team of passionate professionals is committed to ensuring the health and well‑being of every animal that walks through our doors.

We are looking for a friendly and organized Customer Care Representative to join our fast‑paced, exciting environment and be a welcoming face to our clients and their pets.

Responsibilities

- Part‑time role across a variety of day shifts, evenings, and weekends
- Handling a high volume of inbound calls
- Welcoming clients and their pets
- Booking and managing appointments
- Managing email enquiries
- Invoicing and taking payments—including cash and EFTPOS
- Processing payments on Vetpay, Zippay, and Afterpay finance platforms
- Coordinating with the veterinary team to ensure smooth operations and effective communication
- Assisting with administrative tasks and other duties as required

Qualifications





- Minimum 2 years’ experience in a reception/customer service role
- Ability to remain calm under pressure, during busy times, emergency situations, or while dealing with difficult clients
- Strong computer literacy skills
- Experience with appointment entries, invoicing, and taking payments
- Ability to manage your time effectively
- Amazing attention to detail
- Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
- Solid interpersonal and relationship skills
- Flexibility to work a range of shifts and availability during busy peak seasons (Christmas, Easter, school holidays)

If you have a genuine love for animals and a passion for providing excellent customer service, we would love to hear from you! Apply now via the link.

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📌 Customer Care Representative - Greencross Woolloongabba (Brisbane City)
🏢 Greencross Vet Hospital
📍 Brisbane City