Home Claims Loss Assessor

This role sits at the heart of that launch, leading a newly formed team of Claims Advisors and shaping how we deliver a modern, digital‑first home claims experience.

As a Home Claims Loss Assessor, you’ll play a key role in delivering fair and timely outcomes for our customers when they need us most. Sitting within our General Insurance Consumer team and reporting to the Crew Lead, you’ll assess residential property claims and help guide the best repair or settlement path with care, expertise and integrity.

This is a hands‑on role where your technical building knowledge and customer focus come together. You’ll partner closely with claims teams, suppliers and customers to ensure every decision is practical, accurate and supports a positive claims experience.

You will also be responsible for the following:

- Conduct on‑site and desktop assessments to determine cause, extent and value of damage
- Prepare clear scopes of work and cost estimates aligned to appropriate repair methods
- Recommend optimal settlement options balancing customer needs, quality and cost
- Build and manage relationships with builders, suppliers and restoration partners
- Provide technical guidance to claims teams, including support on complex matters
- Maintain accurate documentation and identify potential risks, issues or improvement opportunities

Qualifications

- Experience in property, home or contents claims assessment, building inspection or a similar technical field
- Strong knowledge of residential construction, materials and repair methodologies
- Ability to scope and estimate building repairs or replacements
- Understanding of insurance principles and claims processes in a general insurance environment




- Confident communication skills to explain technical outcomes to customers and stakeholders
- Strong attention to detail with the ability to manage multiple priorities effectively

Benefits

- Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave and access to Family Care (parental leave)
- Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full‑time employees
- Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e‑voucher for your work‑from‑home setup, along with other great benefits through our Shine portal
- Grow and thrive in your career with award‑winning training programs that support and encourage your development
- Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role
- Take advantage of global mobility opportunities across more than 200 countries worldwide
- Volunteer and work in our state‑of‑the‑art Green Star rated offices (when you are in the office) and dress for your day
- We plant a tree for every new employee
- Recognised as an employer of choice with memberships such as WGEA, Family Inclusive Workplace, Gold AWEI Employer, Pride in Diversity and others

Zurich is an equal chance employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to let us know at the time of your application.

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📌 Home Claims Loss Assessor (Australia)
🏢 Zurich 56 Company
📍 Australia