Move Coordinator – Canberra branch, Hume

We are seeking an enthusiastic and customer‑focused Move Coordinator to join our growing team. You will play a key role in supporting the movement of household goods for both domestic and international markets. Working as part of a cooperative team of Coordinators, you will help guide customers through one of life’s biggest transitions, delivering a seamless relocation experience from start to finish.

This role offers work‑from‑home flexibility after an initial training period in the office. Sirva also supports work‑life balance through other flexibility initiatives.

You will be part of a supportive and experienced team that helps individuals and families relocate around the world. If you enjoy building relationships, solving problems, and making a positive difference in customers’ lives, this could be the perfect role for you.

This position requires the successful candidate to obtain and maintain Negative Vetting Level 1 (NV1) Security Clearance . Applicants must be Australian Citizens .

What’s involved?

As a Move Coordinator, you will be responsible for coordinating domestic and international household goods relocations while delivering exceptional customer service throughout the entire move process.

Acting as the primary point of contact, you will work closely with customers, client stakeholders, moving partners, and suppliers to ensure every relocation is managed smoothly and professionally.

Key Responsibilities

- Coordinate the packing, transportation, storage, and delivery of household goods and personal effects.
- Liaise with customers, clients, removal partners, and third‑party suppliers to ensure seamless service delivery.
- Monitor and manage relocations through to final delivery.
- Arrange travel, transport, and accommodation requirements where applicable.
- Manage client documentation and establish accurate relocation records.




- Provide regular updates and proactive communication throughout the relocation journey.
- Follow up with internal branches and external suppliers for quotations, documentation, and move status updates.
- Identify customer needs and take appropriate action to deliver outstanding service outcomes.
- Meet service delivery KPIs and maintain high customer satisfaction standards.
- Work collaboratively with fellow Coordinators to support shared goals and customer success.

Qualifications

- Experience in a customer service, administration, logistics, relocation, or coordination environment.
- Previous experience in customer service roles such as travel, hospitality, reception, administration, or similar customer‑focused environments will be highly regarded. Experience within household goods moving, international relocation, mobility services, or government contracts is advantageous but not essential.
- Delivering exceptional customer service.
- Communication and relationship‑building skills.
- Strong organisational and administrative abilities with excellent attention to detail.
- A proactive approach to problem‑solving and managing competing priorities.
- The ability to communicate clearly and confidently with customers and stakeholders at all levels.
- A positive attitude, strong initiative, and a genuine team‑player mindset.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability at any part of the employment process, please send an email to Human Resources at and let us know the nature of your request and your contact information.

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📌 Customer Service - Move Coordinator (Canberra)
🏢 Sirva
📍 Canberra