Role Purpose

We are seeking a highly skilled and motivated Account Manager to join our high‑performing sales team. This role is responsible for managing and expanding complex, high‑value client relationships within the Technology, Financial Services, Healthcare, Industrials, Energy, or Qualified Services industries. You will lead consultative, executive‑level engagements and drive the full sales lifecycle, including selling our complete portfolio of cybersecurity services. The ideal candidate excels at both acquiring net new clients and expanding revenue within existing accounts. You will play a critical role in helping customers design, develop, and mature their cyber‑resilience roadmaps by aligning internal cross‑functional teams and service capabilities to evolving client needs. This is a fast‑paced, high‑impact opportunity in a dynamic, tech‑driven environment.

Key Responsibilities

- Manage renewals, upsells, expansions, and net new logo acquisition to drive account growth
- Build strong, multi‑threaded relationships with executive, business, and technical stakeholders
- Lead strategic account planning and develop multi‑quarter growth strategies
- Collaborate cross‑functionally with Product, Pre‑Sales, Delivery, and Operations teams
- Act as a customer advocate; resolve issues with urgency and accountability
- Identify and execute cross‑sell and upsell opportunities aligned with client goals
- Leverage sales methodologies such as MEDDPICC, Challenger, and Value Selling
- Maintain accurate forecasts, pipelines,



and customer health metrics in CRM
- Educate clients on industry trends, risk frameworks, and emerging cybersecurity threats

What we are looking for in you

- Proven experience in enterprise account management within Cybersecurity services, or Cybersecurity technology
- Strong understanding of cybersecurity services such as penetration testing, risk assessments, regulatory compliance, and MXDR
- Proven track record managing complex client portfolios and achieving revenue targets
- Proficiency with Salesforce and analytics dashboards
- Familiarity with cybersecurity and compliance frameworks (e.g., NIST, HIPAA, NERC CIP, FedRAMP)
- Bachelor’s degree and/or certifications (CISSP, CISM) preferred
- Experience working with C‑suite stakeholders (CISO, CIO, CFO)

Ways of working

- Focusing on Clients and Customers
- Working as One NCC
- Always Learning
- Being Inclusive and Respectful
- Delivering Brilliantly

Job Benefits

We have a high‑performance culture which is balanced evenly with world‑class well‑being initiatives and benefits:

- Superannuation
- Leaves Benefits include but not limited to:
- Annual leave – 20 days
- Sick Leave & caregivers Leave – 10 days
- Marriage/Civil Partnership Leave (1 day)
- Moving Home Leave (1 day)
- Employee Assistance Program with access to confidential counselling support 24 hours a day, 7 days a week. This is a free service for up to 6 occasions per calendar year for you and your close family.

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📌 Account Manager (City of Sydney)
🏢 Ncc Group
📍 City of Sydney