About IRT

Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

About the Role

We are looking for a Program Coordinator with solid administration, coordination and Home Care experience to support the day-to-day management of referrals for the Illawarra Transitional Aged Care Program (ITACS) and Shoalhaven Transitional Aged Care Program (STACS). Reporting to the Senior Care Partner & Programs Manager, the successful applicant will play a key administrative role in ensuring TACP customers are set up accurately, services are coordinated efficiently, and documentation supports high-quality Home Care delivery aligned to individual goals.

This role is based in Wollongong.

Your responsibilities will include:

- Receive, review and process TACP referrals across ITACS and STACS, ensuring all administrative requirements are completed accurately and in a timely manner.
- Review referral information for completeness and accuracy, following up missing details to support efficient Home Care service delivery.




- Coordinate new customer administration with the Service Coordination team, including accurate customer setup, records management and data entry in AlayaCare.
- Maintain accurate customer documentation, records and program information in line with Home Care requirements, the Aged Care Quality Standards and IRT processes.
- Support service scheduling administration, including urgent or last-minute requests from Area Health, ensuring communication is clear and records are updated.
- Build and maintain effective working relationships with Area Health representatives, case managers, clinical teams and internal Home Care stakeholders.
- Act as a key administrative contact for Area Health TACP Case Managers/Coordinators regarding customer information, service coordination and program administration.
- Attend Area Health case conferences and ensure relevant actions, updates and administrative follow-up tasks are documented and progressed.

To Be Successful You Will Have

- Previous experience in a busy administration, coordination or customer support role, preferably within Home Care, aged care or community services.
- Strong understanding of Home Care service delivery, including customer onboarding, referrals, scheduling, documentation and stakeholder communication.
- Ability to work in a fast-paced administrative environment while maintaining robust attention to detail,



accuracy and follow-through.
- Understanding of the Aged Care Quality Standards and their application to Home Care documentation, service coordination and customer records.
- Demonstrated professional relationship-building skills, with the ability to manage expectations and communicate confidently with internal teams and external stakeholders.
- Ability to interpret and apply policies, procedures, program guidelines and administrative processes accurately.
- Robust written and verbal communication skills, with well-developed organisational, prioritisation and record-keeping skills.
- Demonstrated proficiency using computer systems, customer management platforms and Microsoft Office programs. AlayaCare experience is highly regarded.
- Desirable: experience with TACP, Home Care Packages, CHSP or similar community aged care programs, and/or relevant administration qualifications.

Benefits for You

- Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
- Adaptable working conditions
- Birthday leave - relax and take a day off on us!
- Professional and career development opportunities
- Multiple career pathways
- Discounted gym memberships
- Free counselling via Employee Assistance Program (EAP) and staff wellness program

How to Apply

If this sounds like the right fit, complete your details and submit.

For questions, contact [email protected].

Please note: we can’t accept applications or resumes by email—apply through SEEK or our Careers page.

Successful applicants will complete pre-employment checks, including references, a functional assessment, and a National Criminal History Check.

📌 Program Coordinator - Transitional Care (Wollongong)
🏢 IRT
📍 Wollongong