Trulux, a Sydney cosmetics manufacturer, is looking for a Senior Customer Service Specialist to be the face of our business for customers - from first enquiry through to finished production.

You'll manage customer communications across the full project lifecycle, working closely with Sales, R&D;, Operations and Accounts to keep things moving. You'll chase samples, quotes, timelines and deliveries, and step in early to resolve issues before they become problems.

Key Responsibilities:

Own the customer experience from enquiry through to production

Coordinate internally across Sales, R&D;, Operations and Accounts

Track and follow up on samples, quotes, timelines and deliveries

Proactively identify and resolve issues before they escalate

Maintain accurate records in the CRM

What You'll Bring:

Previous customer service or account coordination experience, ideally in manufacturing

Excellent communication and organisational skills

Ability to juggle multiple projects and stakeholders

CRM experience preferred

Job Type: Full time.

If this is of interest to you, please email Louise at:

[email protected]

Pay: $49,900.00 – $83,121.51 per year

Work Location: In person

📌 Senior Customer Service Specialist (Frenchs Forest)
🏢 Trulux
📍 Frenchs Forest