Own the two moments that matter most – the day an agent joins, and the day they leave.

We're growing! Are you our next @realty team member?

Do you thrive in a fast-paced, systems-driven environment where no two days are the same? Do you love getting people set up, connecting the tech and making it all just work? If you're tech-savvy, organised and a genuine people person, this could be your next big move.

About Us

@realty is a national real estate network with over 950 agents across Australia and New Zealand. Our head office is based on the Gold Coast, inside the iconic 50 Cavill Avenue building. We're known for our innovative cloud-based systems, modern open-plan office, and a supportive team culture that encourages collaboration and growth.

The Role

As part of our Onboarding & Exits team, you'll own the experience agents have when they join – and when they leave – @realty, and you'll do it through our systems. You'll get new agents set up and live quickly, and manage a clean, compliant exit process for those moving on.

Your duties will include:

- Running new agents through their full technical setup – CRM configuration, business email, domain / DNS connection and third-party integrations.

- Owning the onboarding pipeline across our Jira board and task automation – driving each agent from kickoff through compliance to go-live, with clean data and detailed notes.

- Leading kickoff meetings and check-ins, tailoring setup to each agent and keeping everyone moving with proactive follow-up.

- Guiding agents through our AML / compliance steps and keeping the CRM accurate and up to date.

- Managing the exits process end-to-end – email transfers out, listing transfers / removals, AML removal, subscription changes and system access, plus closing calls and feedback to help us keep great agents longer.

- Troubleshooting setup and system issues quickly, and keeping our processes documented.





This is a full-time, office-based position. Work hours are 8:30 am to 5:00 pm, Monday to Friday. This is not a work-from-home position.

About You

We're looking for someone who brings real technical confidence and a customer-first mindset. You'll thrive if you have:

- A genuinely tech-savvy mindset and the ability to pick up new software fast – CRMs, cloud platforms and online tools across Windows & Mac.

- Confidence with setup fundamentals – business email, domains / DNS and connecting third-party tools and integrations.

- Strong troubleshooting and problem-solving skills, with sharp attention to detail and data accuracy.

- Great organisation and the ability to juggle a busy pipeline across AUS & NZ under pressure.

- Excellent phone manner and communication skills – confident leading meetings and training.

- A friendly, positive and can-do attitude.

Bonus points if you have:

- Previous experience in real estate (as an agent or in admin / support).

- IT, systems or technical support experience.

- An understanding of the listing and sales process.

(Training will be provided for the right candidate.)

Why Join Us?

At @realty, you'll be part of a forward-thinking company that's redefining real estate support. Here's what you'll love:

- A central, high-impact role – you're the face of @realty for every agent joining the brand.

- A varied, systems-driven role where your tech skills matter every day.

- A cooperative team environment with peer support at every step.

- A modern office space in the heart of Surfers Paradise, with FREE onsite parking.

- The chance to work with a national brand making waves across AUS & NZ.

Apply Now

If you're looking for a challenging and rewarding opportunity where you can put your systems and tech skills to work and make a real impact, we want to hear from you! Submit your resume today to our General Manager.

Please note: Only shortlisted candidates will be contacted.

📌 Agent Onboarding & Exits Specialist – Head Office | AUS & NZ (Gold Coast)
🏢 @realty
📍 Gold Coast