Grove Hire is a trusted partner for large scale infrastructure projects, known for reliability, quality and adaptability. Our dependable service, growing range of high-quality products, and forward-thinking approach ensure we meet the evolving demands of modern worksites, keeping teams productive and projects on track.
ABOUT THE ROLE
Reporting to the Operations Manager, the Hire Controller is responsible for the day-to-day coordination of our hire fleet, ensuring the efficient delivery, collection, servicing and utilisation of assets across Victoria.
This is a fast-paced role that requires excellent organisation, strong communication skills and the ability to manage multiple priorities. Working closely with customers, subcontractors and our operations team, you will play a key role in delivering an exceptional customer experience while supporting the ongoing growth of the business.
KEY RESPONSIBILITIES
- Coordinate the daily scheduling of deliveries, collections, servicing and asset movements.
- Manage customer enquiries via phone and email, providing exceptional customer service.
- Process hire contracts, off-hires and associated documentation.
- Work closely with the Operations Manager, sales and yard teams to ensure assets are prepared and available for hire.
- Monitor hire contracts and proactively manage extensions,
off-hires and outstanding equipment.
- Maintain accurate records within the hire management system.
- Assist with stocktakes and asset reconciliation.
- Build and maintain strong relationships with customers through professional communication and responsive service.
- Work collaboratively with all departments to ensure customer expectations are consistently exceeded.
ABOUT YOU
To be successful in this role you will have:
- Previous experience as a Hire Controller within the hire industry.
- Strong scheduling and logistics coordination skills.
- Experience managing hire contracts and customer enquiries.
- Excellent organisational skills with the ability to prioritise competing demands.
- Strong communication and relationship-building skills.
- High attention to detail and a commitment to accuracy.
- High level Microsoft Office skills, particularly Outlook, Word and Excel.
- Experience using Point of Rental or similar hire management software (highly regarded).
- Ability to work in a fast-paced, team-focused workplace
- Current Driver Licence.
WHAT WE OFFER
- Competitive package.
- Opportunity to make a significant impact in a growing business.
- Collaborative and supportive team environment.
📌 Hire Controller (Traralgon)
🏢 Grove Group
📍 Traralgon
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