About the business:

Fresh Catering and Events is a corporate, events and contract caterer based in Osborne Park. We are a family run business, operating since August 2017. Alongside the catering arm of our business we run cafes and Fresh at Home, literally meals delivered to homes. No two days are the same, ever, and as we expand the businesses reach, we all attend to what is there to be done.

About the Role:

Monday to Friday full time and (part time applicants considered if the correct person, minimum 25 hours). This role is the first and last touch point for many clients and plays a critical role in client retention, sales growth, and event excellence. Supreme administrative skills needed with a solid, joyful and firm personality. The office is a key part of the whole business structure and depends on someone taking charge and leading from the front in all things administration.

Purpose of the Role:

The Client Sales & Administrative Coordinator role is the operational heartbeat of the business and the connector between clients, kitchen, drivers, and leadership. The role is to support the business which operates across a number of sites with administrative responsibilities to ensure efficient operations of the business. This includes supporting managers and employees through a variety of tasks related to organisation, sales, event co-ordination, some HR, and communication. We are looking for a team member to work Monday to Friday.

Key Responsibilities:

- To consistently act in line with Fresh Catering & Events’ values and standards

- Drive repeat business through exceptional client communication

- Prevent costly errors through flawless order and dietary/allergen management

- Convert inquiries into revenue through fast, confident sales responses

- Enable the kitchen and delivery teams to perform at their best

- To work as one team, supporting each other and taking ownership beyond our job titles

Communication

- Act as the first point of contact for all incoming phone calls, emails, and online inquiries,



representing the business professionally at all times

- We communicate respectfully, professionally, and with care — internally and externally always

Administrative Operations

- Provide high-level administrative support to business owners and operational managers across a number of sites

- General administrative/customer service to our valued clients and key contract/internal stakeholders

Documentation & Record Keeping

- Maintain accurate, well-organised digital and physical filing systems

Daily Order Management & Client Services

- Process and manage all daily catering orders from confirmation through to delivery

Event Sales, Marketing & Business Development

- Respond promptly and professionally to catering and event inquiries across all channels

- Assist with coordination of the casual staffing requirements for functions and events

Communication & Reporting

- Reports directly to the Business Owners

How We Show Up

- We present ourselves professionally and work with integrity and quality and represent the brand with heart

About you:

- You love engaging with people and being part of a committed and solid team

- You can be recent to this area if keen to learn a lot of great things or come with experience. It is your ability to respond to tasks, be responsible and be adaptable that is what will keep you in this role

- You have a proactive approach to problem-solving, identifying solutions (quickly) for unforeseen circumstances and ensuring that all processes run smoothly

- You are very efficient and can keep track, follow up and complete tasks to a high standard

- You would love to learn or have some basic knowledge and experience with function & event operations from weddings, birthdays to corporate events

- You are able to work autonomously and collaboratively

- You are proactive

- You are consistent in turning up and bringing your best every day

- You have attention to detail in preparation of things like run sheets, briefs, documents etc

- You can use software and systems Microsoft Office knowledge & skills. Mac OS desirable.

📌 Client and Sales Administrative Coordinator (Perth)
🏢 Heart In Hospitality
📍 Perth