We are looking for a friendly and customer-focused Casual Front of House team member to be the face of Navia. This role involves welcoming guests, managing bookings, upholding Navia cleanliness standards and ensuring a seamless guest experience from arrival to departure. Ideal candidates will have a warm presence, strong organisational skills, and a passion for wellness.
Key Responsibilities
- Guest Experience: Greet and assist guests, providing information about our services and facilities.
- Bookings & Payments: Manage reservations, process payments, and handle inquiries via phone, email, and in person.
- Maintaining Ambience: Ensure the reception, bathhouse and lounge areas are always clean, organised, and inviting.
- Retail Support: Assist with the sale of wellness products in our retail section.
- Team Collaboration: Work closely with therapists,
the supervisor, and the manager to ensure smooth daily operations.
Qualifications & Skills
- Experience in customer service, hospitality, or a wellness-related field (preferred but not essential).
- Strong communication skills and a welcoming demeanour.
- Ability to multitask and remain calm in a fast-paced environment.
- Comfortable using booking/payment systems (training provided).
- Availability to work flexible hours, including weekends and evenings.
What We Offer
- A supportive and inspiring work workplace.
- Casual flexibility with shifts suited to your availability.
- The opportunity to be part of a wellness-driven business.