About the role

We are seeking a dedicated and organised Medical Administration professional to join the Dr Mark Magnusson & Allure Clinic team in Toowoomba, Queensland. This is a full-time position that plays a vital role in ensuring our clinic operates smoothly and delivers exceptional service to our patients. You will be the first point of contact for our clients, managing reception and administrative functions that are essential to the day-to-day operations of our practice. This role combines front-of-house reception duties with back-office administrative responsibilities, making it integral to maintaining our clinic's efficiency and professional image.

Key responsibilities

- Greeting and welcoming patients and visitors in a professional and courteous manner

- Managing patient check-in and check-out procedures, including verifying personal details and insurance information

- Scheduling and confirming patient appointments using our practice management system

- Handling incoming calls and directing enquiries

- Maintaining accurate and confidential patient records in compliance with health privacy regulations

- Processing patient payments and managing financial transactions

- Performing general administrative tasks including filing, data entry, and correspondence management

- Supporting clinical staff with appointment preparations and patient flow management

- Responding to patient enquiries regarding services, pricing, and clinic policies

- Maintaining a clean, welcoming and skilled reception area

What we're looking for

- Proven experience working in a medical administration or healthcare reception environment

- Proficiency with practice management software (Genie an advantage) and general computer applications

- Strong organisational and time management skills with the ability to manage multiple priorities

- Excellent communication skills, both verbal and written, with a professional demeanour





- Demonstrated customer service excellence and a patient-focused approach

- Attention to detail and accuracy in record-keeping and data entry

- Understanding of medical terminology and healthcare practices

- Knowledge of privacy and confidentiality requirements in healthcare settings

- Ability to work effectively within a team environment and support clinical and administrative staff

- Professional telephone manner

- Flexibility and adaptability in a busy healthcare environment

- Current knowledge of health insurance procedures (Australian private health insurance preferred)

What we offer
At Dr Mark Magnusson & Allure Clinic, we value our team members and strive to create a supportive and engaging workplace. We offer a range of benefits designed to support your wellbeing and professional development, including:

- Competitive salary package

- A collaborative and supportive team environment

- Exposure to modern healthcare practices and clinic operations

- Staff discounts on clinic treatments and services

- Flexible working arrangements where possible

- A welcoming workplace culture that values respect and professionalism

About us

Dr Mark Magnusson is a Specialist Plastic Surgeon with a non-surgical aesthetic practice, Allure Clinic in Toowoomba, Queensland, committed to providing high-quality surgical and non-surgical services and exceptional patient care. We pride ourselves on maintaining a professional, welcoming environment where patients feel valued and supported throughout their healthcare journey. Our team is passionate about delivering excellent service and outcomes, and we believe our staff are instrumental to achieving this mission. We are looking for individuals who share our commitment to patient-centred care and professional excellence.

To apply now, please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for this role.

📌 Medical Administration (Westbrook)
🏢 Allure Clinic
📍 Westbrook