Are you an experienced administration skilled who enjoys being the person others can rely on? Do you thrive in a busy, supportive team environment where your organisation, initiative and client service skills make a real difference every day? If so, this could be the opportunity for you.

A Day in the Life at FAA: Your day begins with a team huddle to set priorities, share updates and make sure everyone is ready to deliver a great client experience. From there, you will manage priority tasks, respond to client calls and emails, schedule appointments, send confirmations, prepare appointment folders, set tasks, access business portals, collect information and follow up with clients where needed. You will also play an important role in supporting colleagues, keeping appointments on track and helping the wider team stay organised and focused.

This role will suit someone who is proactive, practical, confident using common sense and comfortable thinking ahead to solve problems before they become bigger issues.

Why You’ll Love Working With Us

FAA is a large, family-owned and operated business with a genuine focus on positive culture, team development and helping people achieve better financial outcomes. We value hard work, initiative and people who bring energy and care to their role. Benefits include:

- Full-time or part-time opportunity, Monday to Friday, based in our Maroochydore office

- Flexibility, including flexi hours or a 4-day week, may be discussed after 6 months

- Access to FAA’s Employee Benefit Program, including Novated and Associated Leasing

- Company-funded monthly Team Development Club activities,



staff BBQs and awards

- A Fun Club committee that organises in-office activities and team connection

- Support with your own personal financial goals

- Access to FAA’s comprehensive range of financial services at heavily discounted prices

- Ongoing training, professional development and opportunities to learn new skills

- Salary from $68,000, depending on experience

What You’ll Be Doing

In this role, you will provide practical and reliable support across client service, scheduling and administration. Your responsibilities will include:

- Responding to client enquiries by phone and email in a professional and helpful manner

- Calling businesses and clients to schedule appointments

- Handling incoming phone calls, emails and correspondence

- Preparing documents and appointment materials

- Providing exceptional service to clients, consultants and internal team members

- Maintaining accurate and up-to-date records, including file notes, scanning and data entry

- Providing administrative support across multiple teams

- Assisting with general administration duties as required

What We’re Looking For

- Strong administration, organisation and time management skills

- A friendly,



professional and confident phone manner

- Excellent written and verbal communication skills, including strong English and grammar

- Sound computer skills and basic maths ability, which will be tested during the interview process

- A willingness to learn new technical and professional skills (open to further study if necessary)

- A polite, courteous and respectful approach with both clients and colleagues

- The ability to adapt and stay positive in a changing environment

- A genuine commitment to delivering excellent customer service

- Exceptional attention to detail and pride in producing accurate work

- A strong work ethic, initiative and reliability

- The ability to work both independently and as part of a team

About FAA

FAA Consulting is a family-owned and operated business focused on helping clients build and protect their financial future. Our team is well known in the community and trusted across both government and private sectors.

We believe in supporting and valuing hardworking, determined team members who live our company values of Respect, Trust and Confidence. If you have integrity, initiative and enjoy working in a rapid-paced team environment, we would love to hear from you.

How to Apply

To apply, please submit your resume and a cover letter outlining how your skills, experience and attributes align with this role.

Please note that your cover letter forms part of the application process.

Applicants must have the right to live and work in Australia to be considered for this position.

📌 Administration Support (Maroochydore)
🏢 FAA Consulting
📍 Maroochydore