- Full or part-time opportunity - temporary to October 2027 (parental leave backfill)

- Band 4 - $70,236 per annum, pro-rata + 12% super

About Us:

The Strathbogie Shire is a vibrant and progressive rural municipality located about two hours from the Melbourne CBD along the Hume Highway. We have diverse and picturesque communities served by townships such as Euroa, Nagambie, Violet Town, Avenel, Longwood, Ruffy and Strathbogie.

About the Role:

As a valued member of our team, you will be the first point of contact for many of our customers, delivering friendly, professional, and responsive service to both internal and external stakeholders. You will confidently manage telephone and counter enquiries, ensuring customers receive accurate information or are referred to the appropriate person in a timely manner.

This is a varied and rewarding position where you will have the opportunity to contribute to a collaborative team environment and take on additional responsibilities that align with your skills, experience and training.

Key Responsibilities:

- Deliver exceptional customer service by providing friendly, professional and timely assistance to internal and external customers across telephone, counter and other communication channels.

- Manage customer enquiries and transactions efficiently, including accurately processing payments over the counter and by telephone, and referring enquiries to the appropriate team or officer when required.

- Provide high-quality administrative and operational support to senior officers and team members, contributing to the smooth day-to-day delivery of services.





- Work collaboratively as part of the team, undertaking additional duties that align with your skills, experience and training while supporting a positive and customer-focused workplace.

Our ideal candidate will have:

- Experience in providing excellent customer service both internally and externally.

- Excellent communication, interpersonal and customer relations skills, including an ability to effectively handle difficult customers.

- Knowledge and experience in customer services, electronic cash receipting, reconciliation and banking processes.

- Experience in the use of software packages and databases including Microsoft Word, Excel, Outlook and relevant Financial/Accounting software applications.

Why you will love working at Strathbogie Shire Council:

We understand the need for flexibility and can offer:

- Option for working more hours over less days (e.g., 9-day fortnight).

- Negotiated start and finish times.

We have generous leave entitlements including:

- 3 additional days Family Care Leave per year to support caring requirements.

- 3 days paid leave during Christmas closure.

- Long service leave available pro rata after five years and transferable across local government organisations.





- Up to 10 days unpaid leave per year for Cultural and Ceremonial Leave.

- Up to 20 days of paid Family Violence Leave annually.

- Parental leave - 16 weeks of paid leave for primary carer and 2 weeks for secondary carer, with the option to be taken at half pay.

We value your health and wellbeing and offer:

- Access to the Employee Assistance Program (EAP).

- Income Protection Scheme for all employees.

- Weekly onsite visits for treatment of soft tissue injuries.

- Annual Flu Vaccinations.

- Access to Local Government Employee Health Plan.

We encourage professional development and learning opportunities including:

- Support to study with a repayment plan via payroll deductions.

- Access to study leave.

- On the job training.

And the bonuses:

- Annual pay increases in line with our Enterprise Agreement.

- 17.5% Leave Loading paid out annually as a lump sum "Christmas bonus".

- Recognition awards for years of service.

For further information about this position, please contact Olivia Curtis, Customer Service Coordinator on 04•• ••• 751.

How to Apply:
Please visit our website at www.strathbogie.vic.gov.au to view the position description and to complete an online application form. We will only accept applications received through our website. Applications that have not addressed the key selection criteria will not be considered.

Applications close 9am, Monday 17 August 2026.

Strathbogie Shire Council is an equal opportunity employer and a Child Safe organisation. We value diversity in our workplace and will consider adaptable working arrangements.

📌 Customer Service Officer (Shepparton)
🏢 Strathbogie Shire Council
📍 Shepparton