At IAG, we're ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
Make your mark as a Coordinator, Production Services Governance, a pivotal role shaping how technology services are governed and delivered at IAG. This opportunity blends IT service management expertise with strong stakeholder collaboration to support Change Management, Service Transition, and Problem Management practices.
You'll work at the intersection of governance, insight, and continuous improvement, helping optimise processes, enhance service reliability, and drive smarter, more efficient ways of working. Your contribution will strengthen operational performance and support the delivery of resilient, customer-focused technology outcomes.
This is a permanent full-time role based in Naarm (Melbourne).
What You'll Do
- Support and optimise key ITIL processes, including Change Management, Service Initiation & Transition, and Problem Management
- Coordinate governance activities such as Change Advisory Boards and service transition reviews
- Partner with stakeholders to manage service impacts, improve communication, and ensure high-quality service delivery
- Analyse trends, identify risks, and drive continuous improvement initiatives across technology services
- Contribute to automation and GenAI solutions to streamline processes and reduce operational friction
- Support reporting, dashboards, and service insights to enhance performance and decision-making
- Build and maintain relationships across teams, vendors, and partners to strengthen service governance
What You'll Bring
- Proven experience in IT service management or governance within an enterprise technology setting
- Strong knowledge of ITIL practices, particularly Change, Problem,
and Service Transition management
- Hands-on experience with ServiceNow, including ITSM and CMDB capabilities
- Excellent communication and stakeholder engagement skills, with the ability to influence and collaborate
- Strong analytical and problem-solving skills with a continuous improvement mindset
- Ability to identify opportunities for process optimisation, automation, and innovation
- Relevant tertiary qualification or equivalent practical experience preferred
What We Offer
- Boosted superannuation with 13% as standard.
- 20 days annual leave + 5 days MyLeave (extra leave for what's important to you).
- Work from home and many more flexibility options with myFlex.
- Up to 50% off personal insurance, including home and motor insurance.
- Partner discounts on private health insurance, tech & appliances, and many more.
- Industry-leading 20 weeks paid parental leave.
- Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
- employment type eligibility criteria apply
Applications close: Friday 4 August 2026 11:59PM AEST
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
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📌 Coordinator, Production Services Governance (Melbourne)
🏢 Iag
📍 Melbourne