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Job title: Customer Service Officer - Wards

Employment type: Permanent Part - Time and Fixed Term Full - Time available

Location: Graham Street

For a confidential conversation please contact: Brooke McLachlan on

About the role

Customer Service Officers are an integral part of GV Health and provide valuable administrative and clerical support across the organisation. Customer Service Officers (CSO) are assigned to all wards and are an important part of the ward team.

The CSO performs a wide range of administrative support tasks to assist in ensuring the functioning of an efficient and effective unit and/or clinical area. The CSO has a functional responsibility to the Nurse Unit Manager and a line responsibility to Manager, Information Service (IS). CSO’s are responsible for the provision of reception, clerical and administrative support to the Unit. The CSO may also be required to provide administrate support to other areas within GV Health at the discretion of the Manager, Information Service.

The goal of the CSO in the ward areas is to ensure patients are registered appropriately, paperwork is available for treatment and good customer relations are maintained with patients, visitors, other hospital staff and where applicable, other Health Care Professionals.

It is essential that the CSO’s are aware that the roster for this position may vary from 7am to 8pm with limited hours required on weekends and public holidays. This is a rolling roster. Staff may be rostered to work weekends and public holidays and may be required to be available to assist in covering leave.

We are looking for:

- Previous experience in a customer service role
- Capacity to interact professionally with staff and consumers and maintain high levels of confidentiality and patient privacy




- Demonstrated ability to organise tasks and environment with minimal supervision and under conditions

You can view the Position Description:HERE

If qualifications are a requirement for this position, please attach a copy in support of your application. Qualification requirements are outlined in the Position Description under 'Key Selection Criteria'.

About GV Health:

Goulburn Valley Health is the main health service in our region. Services include; a 24-hour Emergency Department, Surgery, Medical, Women's and Children's, Rehabilitation and Palliative Care, Mental Health, Outpatients, community-based health programs and services at Tatura, Rushworth and Euroa.

With more than 3,000 staff, we pride ourselves on delivering person-centred care. We aim to enhance the patient experience through improved service access, developing partnerships, meeting growth in demand, implementing innovative service models and supporting workforce flexibility.

Centrally located in Regional Victoria, Greater Shepparton is the ideal place to call home.

A well-rounded lifestyle that is hard to beat, with a vibrant and progressive community that offers the best of both provincial and metropolitan lifestyle in one of Victoria’s most liveable regional cities. Home | Greater Shepparton: Great Things Happen Here

- Generous salary packaging , subsidisedstaff parking and discounted leisure memberships




- Adaptable work practices and options to purchase additional leave to support work/life balance
- Paid parental leave
- Professional development and study leave to help reach your learning and career goals
- A confidential Employee Assistance Program for you and your loved ones
- Social club membership offering a range of events, functions and local community discounts
- Our CREATE Outstanding monthly, bi-monthly and annual reward and recognition program

Safe, respectful and inclusive workplace:

GV Health is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQA+, who have different abilities, or are from culturally and linguistically diverse backgrounds.

GV Health has a zero tolerance of abuse, bullying and harassment, sexual harassment and discrimination in all forms, and is committed to fostering a psychologically safe workplace that supports the health, safety and wellbeing of our people. We are also committed to the safety, protection and wellbeing of all children.

Pre-employment requirements:

Pre-employment screening checks may be required, including but not limited to; Working with Children Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, immunisations as mandated by Department of Health.

Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request. GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.

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📌 Customer Service Officer - Wards (Shepparton)
🏢 Goulburn Valley Health
📍 Shepparton