About the Role

In this role, you will manage the Customer Service team ensuring smooth onboarding, training and performance. Being the key figure in ensuring customers experience being positive, while providing support for your Customer Service team. To create and drive a positive and healthy work workplace and to meet ongoing targets.

Role Title: Customer Service Team Leader

Location: Cairns, Queensland, Australia

Hours: Monday – Friday, Full Time Permanent

Reporting: FNQ Associate Regional Manager

Essential Skills & Qualifications

- Previous experience preferred leading people in a customer service setting is preferred
- Robust leadership and team building skills
- Excellent verbal and written communication skills are essential
- Adept at navigating computer systems to manage customer interactions and records
- Previous knowledge of the healthcare industry/sector is preferred

Duties & Responsibilities

- Lead your team in onboarding, training, development and performance management




- Implement standard and effective business processes and ensure operational effectiveness
- Drive sales and growth within the team, helping the team meet KPI targets
- Take on more complex customer service issues that are escalated to you
- Lead by example and set high standards of client and customer service across all team

Benefits

- Employee discounts on Aidacare health equipment products and services
- Quarterly incentive scheme
- Employee Assistance Program to support mental wellness
- Benefits package includes discounts for retail, insurance, gym and more
- Comprehensive training program to equip you with the necessary skills and knowledge

About the Company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.

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📌 Customer Service Team Leader (Cairns Regional)
🏢 Aidacare
📍 Cairns Regional