Universal Store is looking for a driven and inspiring retail leader to step into a Full time Second in Charge role. This position works closely with the Store Manager and mirrors many Store Manager responsibilities, making it the perfect step if you’re looking to grow your retail leadership career.

The successful candidate will work a Tuesday–Saturday roster, including late‑night trade and weekends.

Responsibilities

- Lead store operations and team performance.
- Deliver exceptional customer experiences every day.
- Support and coach team to achieve sales targets.
- Execute VM and promotional directives.
- Assist with inventory management and stock insights.
- Lead by example and uphold Universal Store culture.

Skills and Experience

- Previous leadership experience in retail (Shift Supervisor / 2IC).
- Strong sales focus with ability to motivate and lead a team.
- Warm, confident communicator with excellent customer service skills.
- Strong operational understanding — VM, stock, store standards.
- Flexible, hands‑on, and thrives in a fast‑paced environment.
- High attention to detail and commitment to brand presentation.

What We Offer

- Career development with clear paths to Store Manager.
- Technical and leadership training.
- Strong, supportive team culture.
- Generous staff discounts and favourable rosters.
- A workplace where your ideas are valued.

Our Values

- Care for Everyone
- Here to Help
- Make it Work
- Better than Good
- Contribute

No agency enquiries.



Due to high volume of applications expected, we may not be able to respond to unsuccessful candidates.

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Universal Store is a leading Australian retailer specialising in trend‑led and casual men’s and women’s fashion, shoes, accessories, lifestyle and gifting. Our team thoughtfully curate a range from local and international brands, working collaboratively to develop exclusive styles and collections to offer customers a variety of head-to-toe outfitting options no matter the occasion.

Universal Store is a leading Australian retailer specialising in trend‑led and casual men’s and women’s fashion, shoes, accessories, lifestyle and gifting. Our team thoughtfully curate a range from local and international brands, working collaboratively to develop exclusive styles and collections to offer customers a variety of head-to-toe outfitting options no matter the occasion.

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Perks and benefits Discounts on the brands you know and love Flexible Working Arrangements Employee Benefits and Support Career Progression

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