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Job no: 494148
Work type: Full time ongoing
Location: Melbourne - CBD
Categories: Customer Experience

- Manage and lead the Ticketing Systems portfolio
- Ongoing position
- Work in an iconic landmark conveniently close to public transport

About the Role

The Manager, Ticketing Systems will oversee the success of the Ticketing Systems team consisting of the delivery of day-to-day ticketing responsibilities. In this role, you will lead a team of Ticketing Specialists and a Coordinator to deliver premium service to presenters and customers alike.
This role works collaboratively with internal stakeholders to ensure system efficiencies and enhancements are implemented successfully with minimal impact. Leading a high-performing team through effective coaching and development is a key focus of this role, along with analysing data to drive initiatives aimed at enhancing the overall ticketing experience.

Full Time ongoing position. Band 4.2 $106,743.52 plus superannuation.

About you

We’re seeking a confident, enthusiastic and passionate leader dedicated to making every customer experience remarkable. You align with our values and are genuine when interacting with people. If you have proven experience in delivering excellent customer service for event ticketing, we want to hear from you!

Your Skills and Experience

- Relevant and practical ticketing industry experience. Experience in the performing arts is not required
- 5+ years’ experience in an equivalent leadership position with experience with a track record of building high performing teams, both culturally and operationally.
- Proven experience with an understanding of current technology, operating systems and applications; and the demonstrated ability to learn and apply new technology and systems, including upgrades and changes, within a reasonable timeframe.
- Experience in change implementations
- Planning and Project Management experience in the delivery of new supporting services to enhance operational experience.





The Ticketing Systems team sits within the Destination and Audiences pillar and is responsible for proactively delivering extraordinary ticketing services that create the ultimate experience for both Presenters and Customers alike.

Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

Enjoy Team Member Benefits

- Complimentary tickets
- Discounts at food & beverage outlets
- Discounted commuter benefits and onsite parking
- Access to wellbeing activities and learning and development programs, and the Smiling Mind app.
- Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Chance Employer.

Advertised: 29 Jul 2026 AUS Eastern Standard Time
Applications close: 27 Aug 2026 AUS Eastern Standard Time

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📌 Manager, Ticketing Systems (Melbourne)
🏢 Arts Centre Melbourne
📍 Melbourne