Assistant Manager – Service Station Operations

About The Role

Are you a energetic leader ready to take the reins of a busy service station? We're seeking an experienced Assistant Manager to lead daily operations, manage our team, and deliver exceptional customer service in a fast-paced environment. You'll work as part of a management team of three, ensuring seamless seven-day operations while maintaining the highest standards of safety, compliance, and service quality.

What You'll Do

Store Operations & Customer Service

- Manage all register operations and ensure prompt, courteous service during peak and off-peak periods
- Execute opening procedures (5:00 AM start) including hot food preparation, fuel dips, and store setup
- Execute closing procedures including cash reconciliation and secure store shutdown
- Oversee our busy fried-food service, maintaining quality standards and rapid replenishment during surges
- Respond professionally to customer inquiries and complaints

Leadership & Staff Management

- Supervise and mentor 3–4 Console Operators and Driveway Attendants per shift
- Delegate tasks effectively and maintain clear, consistent direction across all departments
- Lead by example with a hands-on approach—willing to jump in and perform any task

Fuel, Inventory & Cash Management

- Monitor fuel sales and drive-offs; perform accurate daily fuel dips and maintain meticulous records
- Conduct regular stocktakes and manage merchandise pricing and stock levels
- Reconcile daily cash banking, process coin requests, and ensure secure bank delivery
- Oversee warehouse, freezer, and beverage refrigerator organisation

Food Safety & Compliance

- Oversee safe food preparation and handling procedures
- Ensure regular temperature checks of all refrigeration units and maintain records
- Prepare and oversee sushi preparation when scheduled




- Report equipment issues immediately and enforce all safety and security procedures

What You'll Bring

- Leadership experience : Proven supervisory background in any field; ability to motivate, coach, and manage staff performance
- Operational excellence : Strong ability to manage complex daily workflows, multitask across departments, and maintain high standards under pressure
- Customer service focus : Excellent communication skills, professional presentation, and a calm, courteous approach
- Problem-solving : Sound judgment and decision-making in fast-paced, high-volume environments
- Resilience & reliability : Stamina for long shifts (including 5:00 AM starts and 11-hour weekend shifts), flexibility for weekends and public holidays, and commitment to the role
- Hands-on mindset : Willing to perform any task regardless of job title—true team player mentality
- Attention to detail : Accuracy in cash reconciliation, record-keeping, and compliance documentation

Desirable Qualifications

- Nationally Accredited Food Safety Supervisor Certificate
- First Aid Certificate

What We Offer

- Free Accommodation – Included as part of your employment package (fully furnished 2 bedroom unit)
- Stable Full-Time Role – Consistent 4-days-on / 3-days-off roster (40 hours/week)
- Career Growth – Hands-on leadership position with mentoring and development opportunities
- Supportive Workplace – Work as part of a collaborative management team with clear reporting to the Managing Director
- Competitive Pay – Attractive remuneration for the right candidate

Physical Requirements

- Ability to stand for extended periods at the register
- Capacity to perform manual handling duties, including receiving and distributing deliveries

Hours

40 hours per week (4-day roster including weekends)

Roster: 4 days on / 3 days off

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📌 Assistant Manager (Nhulunbuy)
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