Customer Experience Specialist – Case Management (Melbourne)

Customer Experience Specialist – Case Management (Melbourne)

01 Aug
|
JB Hi-Fi
|
Melbourne

01 Aug

JB Hi-Fi

Melbourne

JB Hi-Fi in Australia seeks a Customer Experience Coordinator to manage and resolve inbound inquiries, provide quotes and order fulfilment, and ensure smooth backorder handling. You will work with Sales, Fulfilment and Suppliers, uphold SLAs, and drive CSAT and NPS improvements.

Proficiency with Salesforce CPQ and Service Cloud is highly regarded. Join a rapid-paced team with a strong focus on customer value and collaborative problem solving, across JB Hi-Fi’s retail ecosystem.

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📌 Customer Experience Specialist – Case Management (Melbourne)
🏢 JB Hi-Fi
📍 Melbourne

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